Availability & Performance Management
Topics
Types of Content
SolarWinds’ New Major Priorities to Beat RivalsSolarWinds has announced its three big priorities for second half of 2019. These include MSP, service desk, and cloud-based application management. |
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New Updates of ManageEngine to Facilitate IT ServicesZoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho’s AI assistant, is now generally available to use. Moreover, predictive... |
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ConnectWise Now and SSO Streamlines Product Management for Its MSP PartnersConnectWise, a software provider for IT automation and management tools, has released three enhancements to streamline product management for its MSP clients. |
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Yes, You Should Do APM. Yes, It’s Getting Harder.Application performance management (APM) is hard, but necessary. The vendor space is expanding because it addresses a real need. |
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ConnectWise Sale to Thoma Bravo Brings Concern About MSP Software MonopolyWith the sale of ConnectWise to the same equity firm that owns much of its competition, is concern about a monopoly in the MSP software space warranted? We say no. |
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IT Operations Center RACI Charts TemplateUse this template to define accountability for IT operations processes and tasks. |
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IT Operations Center Stakeholder Buy-In PresentationComplete this template to show the value of the Operations Center project to business stakeholders. |
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Optimize the IT Operations Center – Phase 2: Define Accountability and MetricsThis phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve. |
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IT Operations Center Continual Improvement TrackerUse this tool to track metrics for continual improvement. |
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IT Operations Center Prerequisites Assessment ToolThis tool assesses base IT Operations processes prerequisites. |
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