End-User Computing

ISG Releases 2019 Quadrant Report on Social Business Collaboration

ISG has released its Global 2019 Quadrant Report on Social Business Collaboration – Services & Solutions.

Collaborating During COVID-19: A How-To

In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.

New Additions to Cisco’s Webex Contact Center Portfolio

In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.

Avaya Enhances Capabilities for Avaya Spaces

Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.

Avaya Pairs AI Technology With Its CCaaS via Afiniti Partnership

Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...

Cisco Announces New Hardware Webex Room USB

In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.

Cisco Announces Webex Assistant for Meetings

In this first brief of four on Cisco’s January launch of upcoming collaboration solutions for 2020, I look at Cisco’s cognitive collaboration offering: Webex Assistant for...

Cisco Expands Data Residency Policies for Webex Teams

In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.

Slack Strikes Back by Landing IBM as Top Customer

Slack has just landed IBM as its largest customer with over 350,000 users. This announcement demonstrates that Slack is not going to take the onslaught by Microsoft’s Teams...

Coronavirus Lockdown in China Leads to Surge in Web Conferencing Demand

Fears about the spread of coronavirus have caused most of China to stay home since the end of the Lunar New Year holiday, and web conferencing is playing a critical role in...

ISG Releases 2019 Quadrant Report on Social Business Collaboration ISG has released its Global 2019 Quadrant Report on Social Business Collaboration – Services & Solutions.
Collaborating During COVID-19: A How-To In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.
New Additions to Cisco’s Webex Contact Center Portfolio In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.
Avaya Enhances Capabilities for Avaya Spaces Avaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces.
Avaya Pairs AI Technology With Its CCaaS via Afiniti Partnership Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...
Cisco Announces New Hardware Webex Room USB In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.
Cisco Announces Webex Assistant for Meetings In this first brief of four on Cisco’s January launch of upcoming collaboration solutions for 2020, I look at Cisco’s cognitive collaboration offering: Webex Assistant for...
Cisco Expands Data Residency Policies for Webex Teams In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.
Slack Strikes Back by Landing IBM as Top Customer Slack has just landed IBM as its largest customer with over 350,000 users. This announcement demonstrates that Slack is not going to take the onslaught by Microsoft’s Teams...
Coronavirus Lockdown in China Leads to Surge in Web Conferencing Demand Fears about the spread of coronavirus have caused most of China to stay home since the end of the Lunar New Year holiday, and web conferencing is playing a critical role in...

Topics

Types of Content

Schedule Your Call