End-User Computing Applications
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Run Better Meetings – Phases 1-3Hybrid, virtual, or in person – set meeting best practices that support your desired meeting norms. Begin to run better meetings by identifying your meetings' current state... |
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Run Better Meetings – Executive BriefMeetings are hard enough when everyone is in person, never mind when they're virtual or hybrid meetings. |
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Run Better MeetingsThe pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity... |
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Front Continues Aggressive Growth and Product InnovationsOn October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer... |
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Enterprise Connect 2021: Trends and Keynote HighlightsEnterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall... |
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BlueJeans Announces “Next-Generation BlueJeans” Suite and Google Glass PartnershipOn October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans... |
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Zoom Announces New Products and Significant Innovations at Zoomtopia 2021At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing... |
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Five9 Outlines Voice Technologies Roadmap at CX Summit 2021Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year.... |
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Alcatel-Lucent Enterprise Reports Positive Revenue Growth for Q2On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year. |
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Interview: Zendesk and the State of the CCaaS MarketJohn Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service... |
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