Retail

Build an AI-Driven Supply Chain Resilience Strategy for Retail

This research provides actionable AI use cases for retail supply chains and a clear framework for identifying priorities, guiding investment, and building a scalable,...

Retail Supply Chain Use Case Prioritization Tool

Use this tool to develop AI‑driven supply chain use cases and to identify and prioritize high‑value, feasible initiatives.

Build a Retail Supply Chain Resilience Strategy – Phases 1-3

This research will equip CIOs with the insights needed to prioritize high‑value AI opportunities in the supply chain, enabling smarter investment decisions and a clearer...

ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece

We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell...

NetSuite Separates AI Access From AI Choice; That Is Worth Attention in Any ERP Evaluation

Every ERP vendor is now promising AI. The real question for a CIO is not whether the ERP has AI features, because they all do, but whether those features lock you into that...

From Digital Maturity to AI Value: An Interview With Zoho’s Ram Ramamoorthy

At ZohoDay26, Info-Tech’s John Annand sat down with Ramprakash “Ram” Ramamoorthy (Director of AI Research at Zoho). Over a wide-ranging conversation, John and Ram discussed...

Define Your Industry-Specific Transformation Through Capability Mapping

This approach to business architecture provides a structured, evidence-based method for diagnosing organizational challenges, mapping processes and technologies, and...