iLottery Requirements Workbook

Use this deliverable to record the outcomes of blueprint activities and leverage the information in gathering and prioritizing requirements.

Lottery Tech Debt Analysis Tool

Identify, measure, and solve your lottery technical debt.

iLottery Requirements Accelerator Tool

Use this tool to record, categorize, and prioritize iLottery requirements.

iLottery System Models Selection Tool

Use this tool to determine your iLottery solution's IT service model, vendor sourcing model, and business model(s).

iLottery Vendor Shortlist Tool

Use this shortlist tool to compare iLottery vendors with weightings that meet your solution requirements.

iLottery RFP Template

Use this template to customize and outline your iLottery requirements to ensure vendors can meet your needs and expectations.

Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Don't Get Left Behind: Review Indirect Funding Opportunities for Local Governments Under the American Rescue Plan, Including Technology Modernization and Digital Community Engagement Initiatives

The American Rescue Plan (ARP) is the third stimulus package passed by the federal government since March 2020. The stimulus funding aims to address gaps created by the...

Leverage ARP Funding to Close Broadband Gaps

Broadband infrastructure is included in ARP funding, and $7.2 billion is earmarked for an Emergency Connectivity Fund to help schools and libraries provide broadband...

e-Commerce IT Stakeholder Satisfaction Benchmarking Report

e-Commerce IT Stakeholder Satisfaction Benchmarking Report

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