Performance Measurement
Topics
Types of Content
Quality Management Review TemplateUse this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas. |
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Benefits Realization Assessment SurveyUse this survey to assess the level of project and benefits realization success at your organization. You will use the results of this survey as inputs to Info-Tech’s... |
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IT Competency LibraryUse this tool to learn about IT competencies and develop your organization's own functional IT competency framework. |
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IT Strategy Case Study of a Mid-Sized Municipal GovernmentThe IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the... |
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IT Strategy Case Study of a Midwestern Community CollegeThe IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served.... |
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IT Strategy Case Study of a Non-Profit Healthcare ProviderA community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A... |
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IT Strategy Case Study of a Large Manufacturing CompanyIncreasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative... |
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IT Strategy Case Study of a Mid-Sized Health Care OrganizationPerformance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new... |
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Storyboard: Use Applications Metrics That MatterApplications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction. |
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IT Cost-Cutting Tactics for Coping with a Down EconomyThis is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost... |
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