Strategy & Governance - Tools

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ROI Workbook An Excel tool that calculates your proposed project’s estimated return on investment.
TCO Calculator This Excel tool provides a full view of total costs over your project’s lifecycle.
Project Costing Workbook A cost planning and tracking Excel tool to build your project’s financial foundation.
Integrated Customer Journey Blueprint An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
Develop Your Industry of the Future Report Workbook This Excel-based workbook guides you to the creation of your Industry of the Future Report in a context that’s uniquely relevant to your organization.
AI Use Case Selection Tool A comprehensive repository that will help you discover use cases that will generate the most value for your organization.
Service Desk AI Use Case Discovery Tool A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.
Service Desk AI Use Case Prioritization Matrix A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
CX AI Use Case Discovery Tool A robust, Excel-based tool to help you identify the right AI use cases to explore for CX in your organization.
Solution Path and Size Estimation Tool An Excel-based tool to help you identify the solution path and establish a size estimate for your project.