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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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The Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool.
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The Service-Based Costing Presentation is designed to present the costs of specific services.
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Draw initial draft high-level architectural models of baseline and target architectures. Avoid jumping straight to application/technology architectural models. Start with...
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A template to define and plan the activities that are appropriate for your transformation.
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A template for planning your communications with stakeholders.
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Address your knowledge and skill gaps with a learning plan template.
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Document stakeholder information using this template.
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A checklist outlining the steps to organizational change.
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A template for tracking frequently asked questions about organizational change.
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