The AI Customer Experience Revolution Is Underway

​We are on the cusp of a customer experience revolution. AI is the future – it is automated and personalized, combining automation with the human touch that we have all...

AI Mind Reading: It’s Not Coming … It’s Already Here

​Brain-machine interfaces and neuroprosthetics have been here for over a decade, but just this year AI mind reading became a technology trend, mostly due to Neuralink’s...

Implementing an AI Risk Management Framework: Develop Your Ability to Manage AI-Related Risk

​The growth of AI is creating significant opportunity while generating an equally significant number of new risks. The scope and impact of these risks is driving an...

Can I Trust a Gen AI Chatbot With My Customers?

​Gen AI-enabled customer-facing chatbots can be a valuable tool, but their use comes with pitfalls for an unprepared organization. It’s imperative to keep a human in the...

Understanding How DevOps, DataOps, MLOps, and/or AIOps Ignite Your Exponential Business Growth

​Automated operational processes (Ops) are increasingly driving efficiency, speed, scalability, innovation, and other major benefits for organizations. DevOps, DataOps,...

Navigating Responsible AI in the Context of Microwork and 'Digital Sweatshops'

​AI automation is frequently backed by the often-hidden, poorly paid, and tedious labor of millions of workers, often in the Global South, who are manually processing data...

AI 2025 Trends Keynote Presentation

​Discover the trends we’re seeing for the coming year as the AI landscape evolves. We’ll explore IT’s role amidst trends ranging from the threat of deepfakes to AI...

IT Management & Governance: The Next Evolution

Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.

AI Transformation Brief – September 2024

The latest AI legislative news from California and the Federal Trade Commission along with the latest AI technology news from OpenAI, Microsoft, and Anthropic.

IT Management & Governance: The Next Evolution Keynote Presentation

Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
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