Fast-Track Your Enterprise Service Design

IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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Integrated Customer Journey Blueprint

An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.

Enterprise Service Proposal Document Template

A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.

Fast-Track Your Enterprise Service Design Phases 1-5

A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.

Info-Tech’s Best of 2025 Report

A curated, peer-driven guide to the research, products, and services that IT leaders are relying on to tackle the most pressing priorities and strategic initiatives shaping...

Info-Tech’s Best of 2025: The Year AI Stopped Being a Project and Became the Strategy

From embedding intelligence across every layer of the enterprise to strengthening the data, architecture, and governance needed to support AI, IT leaders are focused on...

Build Learning Agility in Your IT Team

Use this step-by-step research to craft an agile, adaptable learning framework and ensure your IT team always has the right skills to achieve your organization’s strategic...
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Build Learning Agility in Your IT Team Phases 1-3

A PowerPoint roadmap to expertly take you through each step of building a flexible, resilient learning approach for your IT teams.

Leader’s Learning Recognition Commitment Template

This Word document helps IT leaders stay accountable for reinforcing a culture of continuous learning.

Team Development Check-In Template

This PowerPoint tool supports a continuous learning culture by incorporating check-ins into your team meetings.
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