CIO
Topics
Quality IT Communication with Stakeholders is Key to SuccessIt is essential for all CIOs to maintain quality communication with core business stakeholders in order to build strong relationships and establish trust. Consistent... |
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Storyboard: Use Applications Metrics That MatterApplications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction. |
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IT Cost-Cutting Tactics for Coping with a Down EconomyThis is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost... |
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Target Ratio, Mix, and Metric GeneratorThe majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic... |
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Handling Senior Management ExpectationsOften, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste... |
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Senior Management Expectation SurveyUse the following survey to evaluate senior management's expectations of IT. |
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Governing Shared ServicesOrganizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over... |
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Storyboard: Govern Shared ServicesOrganizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over... |
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Shared Services Governance Strategy Roadmap ToolUse this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched. |
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Optimize Decision RightsThe responsibility for IT decisions is often misplaced with those most impacted being uninvolved in decisions that they should be making. |
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