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Use this template to document the journey maps you create in working sessions with your design team.
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.
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IT often manages stakeholders who don’t know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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This template will help you compose a comprehensive PPM strategy. It includes an executive brief to establish the need for PPM, a plan for process improvement, and an...
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This tool will help you assess your current and target PPM capability levels, explore tool options, and analyze costs and benefits.
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Re-evaluate, on a consistent basis, the accuracy of the value drivers stated in the value statement with respect to the organization’s current internal and external...
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