Applications
Topics
Dialpad Expands Into Autonomous CX With Agentic AI Platform LaunchDialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased... |
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Zendesk AI Summit Introduces Resolution Platform and Voice AI AgentsZendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed... |
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Digital Experience Platform Selection GuideUse this research to transform your relationships with stakeholders in order to drive IT satisfaction and success. |
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Digital Experience Platform RFP TemplateA template that clearly communicates your DXP needs to interested vendors. |
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Digital Experience Platform Selection Guide StoryboardA methodical guide designed to help you find and select a DXP that meets your organization’s unique needs. |
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Digital Experience Platform Vendor Demo ScriptA comprehensive template that will allow you to give detailed instructions to vendors. |
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Salesforce Introduces Next Gen Marketing Cloud for Improved EngagementIn 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and... |
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Microsoft’s AI Tour Advances “Frontier” Vision of the EnterpriseThe Canadian leg of Microsoft’s AI Tour presented a “Copilot everywhere” strategy for “frontier firms.” While data sovereignty was a primary message, important... |
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WebexOne 2025 Highlights AI Interoperability and Enterprise Collaboration StrategyAt WebexOne 2025, Cisco emphasized AI agents, interoperability, and resilient infrastructure. Updates to Webex and Contact Center highlight enterprise reliability and... |
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Evaluating Canva for the Enterprise Marketing StackCanva is a platform that enables teams to create, manage, and share content. It includes developer tools, integrated AI, and compliance and governance features that meet... |
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