Enterprise Applications - Tools

Chatbot ROI Calculator

Use this tool to determine if implementing a chatbot can create an ROI for your organization.

Chatbot POC Metrics Tool

Use this tool to record the metrics necessary to manage the success of your chatbot.

Chatbot POC Implementation Roadmap

Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.

Chatbot POC Communication Plan

Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.

Information Asset Audit Tool

Use this tool to compile the results of a comprehensive information asset audit after defining your information domains, project scope, and ILM operating model.

Information Classification Scheme Creation Tool

Use this tool to create, develop, and refine an information classification scheme that reflects the complexity and security requirements of your information assets.

ILM Policy Need Identification Tool

Use this tool to track your ILM policy planning and development as part of the information lifecycle management project.

Text-Based Customer Support Business Case Assessment

Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.

Text-Based Customer Support Requirements Traceability Matrix

Ensure traceability for your text-based customer support requirements.

Text-Based Customer Support TCO Tool

Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.

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