Enterprise Applications - Tools
Topics
Information Asset Audit ToolUse this tool to compile the results of a comprehensive information asset audit after defining your information domains, project scope, and ILM operating model. |
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Information Classification Scheme Creation ToolUse this tool to create, develop, and refine an information classification scheme that reflects the complexity and security requirements of your information assets. |
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ILM Policy Need Identification ToolUse this tool to track your ILM policy planning and development as part of the information lifecycle management project. |
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Text-Based Customer Support Business Case AssessmentUse this tool to help select a specific use case that matches your organizational needs for text-based customer support. |
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Text-Based Customer Support Requirements Traceability MatrixEnsure traceability for your text-based customer support requirements. |
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Text-Based Customer Support TCO ToolUse the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue. |
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CRM Suite Evaluation and RFP Scoring ToolOnce RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively... |
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CRM Use-Case Fit Assessment ToolUse this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs. |
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CXM Business Process Shortlisting ToolThis tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes. |
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CXM Portfolio DesignerAnswer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement. |
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