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CIOs Urged to Adopt AI-Orchestrated Service Desks to Reduce Tickets and Improve Resilience, Says Info-Tech Research Group
Many service desks remain reactive due to poor data, legacy systems, and governance gaps. Info-Tech’s blueprint offers a phased approach to implementing an AI-orchestrated model that integrates automation and oversight to improve resilience, reduce strain, and enhance the user experience.
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Amid Uncertainty, Governments Can Turn IT Into a Strategic Advantage, Advises Info-Tech Research Group
Government IT leaders face shifting mandates, tight budgets, and rising cyber risks. Info-Tech’s blueprint provides a structured approach to help agencies move beyond reactive operations, improve resilience, and support modernization while maintaining public trust.
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As Higher Education Enrollment and Funding Decline, Info-Tech Research Group's New Research Highlights How AI Can Build Resilience
Higher ed faces enrollment declines, funding uncertainty, and rising student expectations. Info-Tech’s blueprint outlines how generative AI and a tech-first strategy can help institutions close service gaps, improve retention, and strengthen performance amid ongoing disruption.
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How Health Insurers Can Turn AI Experiments into Impact: Insights from Info-Tech Research Group on Scaling AI in the Insurance Industry
AI can help health insurers focus on the right problems, but only with clear priorities. Info-Tech’s blueprint offers a framework to assess business pain points, select high-impact use cases, and move beyond stalled pilots to improve operations and member outcomes.
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CIOs Urged to Prioritize Stakeholder Engagement for Greater Influence and Alignment, Advises Info-Tech Research Group
As tech investments grow, IT leaders are expected to deliver more than operational results. Info-Tech’s blueprint highlights stakeholder engagement as a key driver of business success and warns that weak engagement limits IT’s ability to demonstrate influence and strategic value.
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Info-Tech LIVE IT Conference for the APAC Region Returns to Brisbane, Australia, March 2026
Info-Tech Research Group will return to Brisbane for Info-Tech LIVE 2026 on March 17–18. Building on last year’s momentum, the event will offer APAC IT leaders hands-on strategies to navigate rapid tech change, improve alignment, and prepare for emerging opportunities.
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Info-Tech LIVE Coming to Montreal November 2025 as Popular IT Conference Makes Canadian Return
Info-Tech Research Group will host Info-Tech LIVE in Montreal on November 25–26, marking the event’s return to Canada for the first time since 2019. The final stop in the 2025 global tour, the conference will bring IT leaders together to collaborate on innovation and the future of technology.
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AI Adoption Accelerating in Wealth and Asset Management as Firms Seek Competitive Edge, Says Info-Tech Research Group
AI adoption in wealth and asset management is accelerating as firms respond to demographic shifts and rising demand for personalization. Info-Tech Research Group’s insights highlight four key impact areas and advise focusing on AI use cases with strong business value and low complexity.
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Retail CIOs Urged to Shift from Cost-Cutting to Innovation with Tech-First Plans: New Insights Published By Info-Tech Research Group
Retail leaders are navigating economic uncertainty, supply chain fragility, and shifting customer behavior. Info-Tech’s blueprint provides a technology-first action plan to help IT teams stabilize operations, adopt emerging tools, and build resilience amid ongoing disruption.
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