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Zuora Inc

Zuora CPQ

Composite Score

6.5 /10

CX Score

7.0 /10

20 Reviews Write a Review

What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

Company Details

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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

96 Plan to Renew

65 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

11% Negative

8% Neutral

81% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Friendly Negotiation
Under Delivered

Feature Ratings

Average 68

Renewal Management

Reporting and Analytics

Rules Engine

Multi Currency

Product and Service Configuration

Quote Development and Administration

Catalog Management

Workflow & Approvals

Discounting Management

Visual Configuration

Guided Selling

Vendor Capability Ratings

Average 66

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Data Integration

Zuora CPQ Reviews

nagesh m.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Awesome Experience to work with

Likeliness to Recommend

8 /10

What differentiates Zuora CPQ from other similar products?

It helps for manufacturers use self-service, guided (and remote) selling to accurately configure complex products and services for prospective customers.

What is your favorite aspect of this product?

It is used by all types of manufacturing companies

What do you dislike most about this product?

Nothing, it sounds good everywhere

What recommendations would you give to someone considering this product?

Its having case studies range from robust configurators for robotics and heavy vehicles and other types of products including truck cabs, elevators, machinery, and Medtech.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Prashant Kumar V.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use and configurable visual interface

Likeliness to Recommend

10 /10

What differentiates Zuora CPQ from other similar products?

Easy to use and configurable visual interface. Most of the quoting requirements can be met with point and click configuration rather than writing apex code.

What is your favorite aspect of this product?

Easy to use and configurable visual interface

What do you dislike most about this product?

Some of the standard functionalities required are not available OOB. You need to write custom code to get this functionality working.

What recommendations would you give to someone considering this product?

Please evaluate and assess your CPQ use cases before finalizing the product.

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Includes Product Enhancements

Manish K.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Good product with bundle of features. But costly.

Likeliness to Recommend

10 /10

What differentiates Zuora CPQ from other similar products?

Unique Billing and Subscribtion features

What is your favorite aspect of this product?

End to end subscription cycle with connected features i.e integration

What do you dislike most about this product?

Some of the area are little complicated like guiding selling products

What recommendations would you give to someone considering this product?

With availability of good subscription and billing features , I will recommend this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Zuora CPQ

What is Zuora CPQ?

Company Details

Need Assistance?

Awards & Recognition

Zuora CPQ Ratings

75 Likeliness to Recommend

96 Plan to Renew

65 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Zuora CPQ?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zuora CPQ Reviews

nagesh m.

Awesome Experience to work with

Likeliness to Recommend

Pros

Prashant Kumar V.

Easy to use and configurable visual interface

Likeliness to Recommend

Pros

Manish K.

Good product with bundle of features. But costly.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Renewal Management

Reporting and Analytics

Rules Engine

Multi Currency

Product and Service Configuration

Quote Development and Administration

Catalog Management

Workflow & Approvals

Discounting Management

Visual Configuration

Guided Selling

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Data Integration