What is Zuora CPQ?
Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
77 Likeliness to Recommend
2
Since last award
81 Plan to Renew
15
Since last award
62 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zuora CPQ?
Pros
- Respectful
- Effective Service
- Security Protects
- Transparent
Cons
- Less Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Workflow & Approvals
Discounting Management
Catalog Management
Rules Engine
Renewal Management
Quote Development and Administration
Multi Currency
Guided Selling
Application Integration
Product and Service Configuration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Zuora CPQ Reviews
Raj S.
- Role: Finance
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2024
ZUORA a must go to for SMB Organisation
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
ZUORA CPQ or Zuora Billing is a go to tool for setting up invoicing for 2-3 products. In past we also used Salesforce CPQ, but due to higher cost maintenance we decided to switch over to Zuora. Not only billing, Zuora helps you with analytical features as well.
What is your favorite aspect of this product?
Awesome reporting and Dashboard practice for Vendor and End user management. Reporting also for the revenue side with time dilation concept. Ease of setup for end user clients for particular product. Smooth UI and easy to navigate
What do you dislike most about this product?
Zuora CPQ is not an ERP, I as an analyst have to export data of all posted invoices to or main ERP goes by name Business Central via Microsoft. To extract data, you need to learn Data query editor. even though it based on concept of SQL language but it is still different Zuora lacks ecosystem and integration capabilities compared to it’s competitors like Salesforce
What recommendations would you give to someone considering this product?
It should be your must go to tool if your business is small-medium level based. Zuora also knows for their frequent updates, hence there is high degree of trust.
Pros
- Reliable
- Saves Time
- Helps Innovate
- Continually Improving Product
Mohammed A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted May 2026
Efficient Subscription Management with Zuora CPQ
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
Differentiating factor is its flexibility in handling evolving subscription models, which is especially useful for SaaS and service-based companies. The platform helps sales teams generate accurate quotes quickly while ensuring compliance with billing rules and reducing manual effort. Its automation and end-to-end quote-to-revenue workflow make it a reliable choice for organizations looking to scale subscription operations efficiently.
What is your favorite aspect of this product?
My favorite aspect of Zuora CPQ is its ability to handle complex subscription pricing and billing scenarios with ease. The platform makes it simple to manage renewals, upgrades, downgrades, and recurring billing without creating unnecessary manual work for the sales or finance teams.
What do you dislike most about this product?
One thing I dislike about Zuora CPQ is that the initial setup and configuration can be quite complex, especially for organizations with highly customized pricing models or workflows. New users may also experience a learning curve while understanding all the subscription management features and integrations.
What recommendations would you give to someone considering this product?
If you are considering Zuora CPQ, I would recommend first evaluating how complex your subscription and billing processes are. The platform is especially valuable for businesses with recurring revenue models, multiple pricing structures, or frequent subscription changes such as renewals and upgrades.
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Saves Time
Pawan K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted May 2026
An enterprise ready solution to simplify saas bil.
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
Better renewal amendment workflows the process of subscription modifications felt smoother compared to manual handling. Salesforce integration crm workflows are naturally connected especially for sales teams.
What is your favorite aspect of this product?
Traditional cpq tools focus primarily on product configuration but zuora cpq genuinely prioritizes recurring revenue workflows. Its value is much more noticeable for subscription heavy saas businesses.
What do you dislike most about this product?
Configuring subscription logic and billing rules can be time consuming. The ui sometimes feels enterprise heavy and less intuitive. Smaller companies or non subscription businesses may not realize its full benefit.
What recommendations would you give to someone considering this product?
A subscription focused configure price quote platform that streamlines recurring billing workflows pricing automation and revenue operations.
Pros
- Effective Service
- Inspires Innovation
- Caring
- Client Friendly Policies
Cons
- Less Performance Enhancing
- Less Productive
- Less Fair