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Zuora CPQ Logo
Zuora CPQ Logo
Zuora Inc

Zuora CPQ

Composite Score
6.4 /10
CX Score
6.6 /10
Category
Zuora CPQ
6.4 /10

What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

Company Details


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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

2
Since last award

81 Plan to Renew

15
Since last award

62 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

23% Negative
6% Neutral
71% Positive

Pros

  • Respectful
  • Effective Service
  • Security Protects
  • Transparent

Cons

  • Less Friendly Negotiation

Feature Ratings

Average 66

Reporting and Analytics

74

Workflow & Approvals

72

Discounting Management

68

Catalog Management

67

Rules Engine

67

Renewal Management

67

Quote Development and Administration

67

Multi Currency

66

Guided Selling

65

Application Integration

64

Product and Service Configuration

63

Vendor Capability Ratings

Average 65

Business Value Created

73

Ease of Implementation

72

Quality of Features

68

Availability and Quality of Training

68

Usability and Intuitiveness

68

Breadth of Features

65

Ease of Customization

62

Product Strategy and Rate of Improvement

62

Ease of Data Integration

61

Vendor Support

59

Ease of IT Administration

57

Zuora CPQ Reviews

Raj S.

  • Role: Finance
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2024

ZUORA a must go to for SMB Organisation

Likeliness to Recommend

7 /10

What differentiates Zuora CPQ from other similar products?

ZUORA CPQ or Zuora Billing is a go to tool for setting up invoicing for 2-3 products. In past we also used Salesforce CPQ, but due to higher cost maintenance we decided to switch over to Zuora. Not only billing, Zuora helps you with analytical features as well.

What is your favorite aspect of this product?

Awesome reporting and Dashboard practice for Vendor and End user management. Reporting also for the revenue side with time dilation concept. Ease of setup for end user clients for particular product. Smooth UI and easy to navigate

What do you dislike most about this product?

Zuora CPQ is not an ERP, I as an analyst have to export data of all posted invoices to or main ERP goes by name Business Central via Microsoft. To extract data, you need to learn Data query editor. even though it based on concept of SQL language but it is still different Zuora lacks ecosystem and integration capabilities compared to it’s competitors like Salesforce

What recommendations would you give to someone considering this product?

It should be your must go to tool if your business is small-medium level based. Zuora also knows for their frequent updates, hence there is high degree of trust.

Pros

  • Reliable
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Mohammed A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2026

Efficient Subscription Management with Zuora CPQ

Likeliness to Recommend

7 /10

What differentiates Zuora CPQ from other similar products?

Differentiating factor is its flexibility in handling evolving subscription models, which is especially useful for SaaS and service-based companies. The platform helps sales teams generate accurate quotes quickly while ensuring compliance with billing rules and reducing manual effort. Its automation and end-to-end quote-to-revenue workflow make it a reliable choice for organizations looking to scale subscription operations efficiently.

What is your favorite aspect of this product?

My favorite aspect of Zuora CPQ is its ability to handle complex subscription pricing and billing scenarios with ease. The platform makes it simple to manage renewals, upgrades, downgrades, and recurring billing without creating unnecessary manual work for the sales or finance teams.

What do you dislike most about this product?

One thing I dislike about Zuora CPQ is that the initial setup and configuration can be quite complex, especially for organizations with highly customized pricing models or workflows. New users may also experience a learning curve while understanding all the subscription management features and integrations.

What recommendations would you give to someone considering this product?

If you are considering Zuora CPQ, I would recommend first evaluating how complex your subscription and billing processes are. The platform is especially valuable for businesses with recurring revenue models, multiple pricing structures, or frequent subscription changes such as renewals and upgrades.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Saves Time

Pawan K.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

An enterprise ready solution to simplify saas bil.

Likeliness to Recommend

9 /10

What differentiates Zuora CPQ from other similar products?

Better renewal amendment workflows the process of subscription modifications felt smoother compared to manual handling. Salesforce integration crm workflows are naturally connected especially for sales teams.

What is your favorite aspect of this product?

Traditional cpq tools focus primarily on product configuration but zuora cpq genuinely prioritizes recurring revenue workflows. Its value is much more noticeable for subscription heavy saas businesses.

What do you dislike most about this product?

Configuring subscription logic and billing rules can be time consuming. The ui sometimes feels enterprise heavy and less intuitive. Smaller companies or non subscription businesses may not realize its full benefit.

What recommendations would you give to someone considering this product?

A subscription focused configure price quote platform that streamlines recurring billing workflows pricing automation and revenue operations.

Pros

  • Effective Service
  • Inspires Innovation
  • Caring
  • Client Friendly Policies

Cons

  • Less Performance Enhancing
  • Less Productive
  • Less Fair

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