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Zoho

Zoho Vault

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Zoho Vault
8.2 /10

What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details


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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative
11% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Feature Ratings

Average 84

Vault for Each User

88

Credential Management

87

End User Self Serve

87

Multi-Factor Authentication (MFA)

86

Password Generator

86

Access From Multiple Devices

86

Work and Personal

85

Encryption and Decryption

85

Team Management

83

AD/LDAP Sync

82

Single Sign-On (SSO)

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of IT Administration

84

Ease of Customization

83

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

82

Vendor Support

79

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

78

Breadth of Features

77

Availability and Quality of Training

77

Zoho Vault Reviews

Charul G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great Password Management Tool

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

Zoho Vault is one of the best password management software in the market and its features such as organizing and distributing passwords among our team, its adaptability to requirements and its role-based access controls are some of the features that makes it better and different from other competitors in the market.

What is your favorite aspect of this product?

I like how simple, yet robust Zoho Vault is in its user-friendly and highly safe user interface. I love its features such as two-factor authentication that provides that extra security and its autofill feature that not only allows us to not remember those complex passwords but also detects if there is a change in the URL and lets us know which in turn can prevents us from Phishing attacks.

What do you dislike most about this product?

I don't like its reset password function or its recovering data practices. If someone forgets their master password, it doesn't allow to recover in any other way, and you would have to start your account from scratch and wouldn't be able to recover that data.

What recommendations would you give to someone considering this product?

It's a great password management tool and if you work in a department where there is a lot of sharing of passwords for a singular database, Zoho Vault is best. It's two-factor authentication and customized policies for password are also something that makes it an ideal job.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Kedir s.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Efficient and easy to use , but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

Ease of access

What is your favorite aspect of this product?

User friendly and efficient

What do you dislike most about this product?

None it is genuinely good product

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Leon B.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

we have all passwords under control at work

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

I had tried password managers like LastPass and 1Password before, and although they fulfill the basic function, what makes the difference in Zoho Vault is that it is designed for teams and companies. It is not limited to saving passwords; it allows you to define roles and permissions, control who can see what and generate an audit trail to know who accessed certain information. In collaborative environments this makes a big difference because it is not only about storing passwords, but also about managing them in a professional way.

What is your favorite aspect of this product?

In my team we always had the same problem: too many passwords for different tools and nobody remembered which was the latest version or who had changed the password. Since we implemented Zoho Vault, that tension disappeared. We can share accesses securely, without having to send passwords via WhatsApp or emails. Also, the autocomplete option in browsers has made us much more agile, especially when we have to log into multiple platforms during meetings. Honestly, it gives me a sense of security and organization that we didn't have before.

What do you dislike most about this product?

at the beginning the interface was not so intuitive for some teammates. There were a couple of times when someone would tell me I can't find where the password is or I don't know how to share access without showing the password directly. In the end, with some practice and a little internal training we solved it, but I do think it could be friendlier for new users.

What recommendations would you give to someone considering this product?

For me, Zoho Vault went from being an “extra” to becoming an essential tool in the day-to-day life of the team. We no longer waste time looking for passwords or risk security by sharing them in an insecure way. Although at the beginning it took some getting used to, today I feel that it has given us peace of mind, order and more confidence in working together. It is one of those tools that you really notice when it is gone, because it facilitates processes that used to be chaotic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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