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Zoho

Zoho Vault

Composite Score

8.2 /10

CX Score

8.5 /10

51 Reviews Write a Review

What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details

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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2 Top Rated Capabilities

6 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative

11% Neutral

89% Positive

Pros

Reliable
Enables Productivity
Caring
Respectful

Feature Ratings

Average 84

Vault for Each User

Credential Management

End User Self Serve

Multi-Factor Authentication (MFA)

Password Generator

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Team Management

AD/LDAP Sync

Single Sign-On (SSO)

Vendor Capability Ratings

Average 81

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Zoho Vault Reviews

Ishagaki G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Secure and Easily Accessible Password Manager

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

With Zoho Vault, it's easy to securely auto-fill passwords and you need not memorize them. What's unique is that it's readily accessible from any device anytime

What is your favorite aspect of this product?

I have used this software and I like it's security features. I like that it can store unlimited passwords. Auto-fill feature saves time The software is secure and easily accessible from any device and any time

What do you dislike most about this product?

Zoho Vault has been a disappointment. I have no dislikes

What recommendations would you give to someone considering this product?

For password Management, there is no better software than Zoho Vault. It's affordable, secure, and easily accessible from any device.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Saves Time

Emma W.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Most affordable password manager

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

Zoho Vault can easily sync passwords in both desktop and mobile devices with reliable security across any saved data.

What is your favorite aspect of this product?

It enhances password management and we can easily share data with our team members. Signing into apps is easy and the operations of this platform can be easily learned.

What do you dislike most about this product?

I have not come across any difficult while working with Zoho Vault. The services have been great in password protection.

What recommendations would you give to someone considering this product?

I totally recommend this product to any organization that values password protection for reliable working environment.

Pros

Effective Service
Fair
Acts with Integrity
Friendly Negotiation

bob s.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

"Zoho Vault Review"

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

It is easier to store and manage passwords from anywhere.

What is your favorite aspect of this product?

It is a very secure place to store passwords. It does passwords backup and it is not easy to lose important passwords at any given time.

What do you dislike most about this product?

Nothing! Zoho just works well for us.

What recommendations would you give to someone considering this product?

Zoho Vault can be used on PCs and on mobile phones thus the best password management tools that can be used anywhere. Highly recommends.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Zoho Vault

What is Zoho Vault?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Zoho Vault Ratings

87 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Vault?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Vault for Each User Each user has access to their own password vault.

Credential Management Software provides credential management and retrieval functionality.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Password Generator Software includes the ability for users to generate strong passwords.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Vault Reviews

Ishagaki G.

A Secure and Easily Accessible Password Manager

Likeliness to Recommend

Pros

Emma W.

Most affordable password manager

Likeliness to Recommend

Pros

bob s.

"Zoho Vault Review"

Likeliness to Recommend

Pros

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Feature Ratings

Vault for Each User

Credential Management

End User Self Serve

Multi-Factor Authentication (MFA)

Password Generator

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Team Management

AD/LDAP Sync

Single Sign-On (SSO)

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training