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Zoho Forms Logo Award Winner Product Badge
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Zoho Corporation

Zoho Forms

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Zoho Forms
8.6 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

5% Negative
7% Neutral
88% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Helps Innovate
  • Efficient Service

Feature Ratings

Average 82

Data Analysis and Survey Function

83

Drag and Drop Design

83

Security

82

Electronic Signatures

82

Mobility

82

Workflow Automation

81

Version Management

81

APIs and Integration

80

Field Configuration and Customization

80

State Transformation

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Ease of IT Administration

82

Business Value Created

82

Vendor Support

82

Breadth of Features

81

Ease of Data Integration

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Usability and Intuitiveness

79

Availability and Quality of Training

78

Zoho Forms Reviews

Ankush C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

sophisticated and simple Custom Form Builder

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

With Zoho Forms, creating forms is very easy. Additionally, compared to other tools like Google Forms, you can create sophisticated forms.

What is your favorite aspect of this product?

Everything we require, including CRM, email marketing, chat, accounting, and much more, is available in one convenient location. Additionally, the suite includes some extremely potent reporting and analytics tools that aid in turning all the data and information into insightful and useful reports.

What do you dislike most about this product?

In some time zones, there aren't many options for local or even remote support. Additionally, loading times can occasionally be a little slow.

What recommendations would you give to someone considering this product?

A number of cost-to-range options are offered by the platform. It is really a one-stop shop that benefits both big and small businesses. Constantly updating UI and functionality updates also show that the company pays attention to its clients.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Caring

Anil T.

  • Role: Industry Specific Role
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Most advanced form builder from zoho

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

The best thing about Zoho is that it lives in a single ecosystem. No need to switch between multiple apps to complete your daily tasks. Seamless integration between Zoho products is the icing on the cake.

What is your favorite aspect of this product?

Useful CRM helps you manage all your zoho apps in one place. Your chats, calendars and sprints are also synced on your mobile device.

What do you dislike most about this product?

The biggest downside is the speed, it freezes from time to time when using all applications, and some features are completely unnecessary for business.

What recommendations would you give to someone considering this product?

I was looking for the best customer feedback tool to make my job simple, quick and easy. I stumbled across Zoho Forms and was immediately impressed with how well they designed the platform and how many integrations they have.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Caring

Joynal A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool!

Likeliness to Recommend

5 /10

What differentiates Zoho Forms from other similar products?

The pricing and the depth of features to which each platform is available. It truly is an all-in-one solution that works for both small and large businesses.

What is your favorite aspect of this product?

The best thing about Zoho is living in one single echo system. You don't have to switch between multiple applications to complete your daily tasks.

What do you dislike most about this product?

Sometimes there will be a decision paralysis. When you have multiple integrations that you might not need but still have to deal with. That can ruin your overall user experience.

What recommendations would you give to someone considering this product?

Just give it a try before deciding & also they have a good sales team who will understand your use-case and help you set up the right products to solve your problem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Fair

Cons

  • Less Respectful
  • Under Delivered

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