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Zoho

Zoho Expense

Composite Score

7.9 /10

CX Score

7.9 /10

59 Reviews Write a Review

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

90 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

4% Negative

11% Neutral

85% Positive

Pros

Respectful
Fair
Efficient Service
Acts with Integrity

Feature Ratings

Average 83

Approval Workflow

Receipt Image Submission

Desktop Browser Support

Travel and Accommodation Booking

Expense Detail Tracking

Travel Profile

Multi Currency

Optical Character Recognition

Mobile App or Mobile Browser Support

Expense Policy Aware

Expense Itemization

Vendor Capability Ratings

Average 79

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Travel Management

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View Zoho Expense in this category (opens in a new tab)

Zoho Expense Reviews

Denise L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use and saves me so much time!

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

It was the cheaper option, and having other zoho products it seemed like a good fit. It was easy to use and quickly proved it's worth, making the inputting of receipts very fast.

What is your favorite aspect of this product?

Being able to take accurate photos of receipts and produce reports from the quickly and easily.

What do you dislike most about this product?

There isn't anything I dislike

What recommendations would you give to someone considering this product?

If you need to enter a large number of receipts regularly then this is a god send, it'll cut your entry time considerably.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Kowshick B.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Zoho Expense - The best expense softwa

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Zoho is the best expense management software, to manage travel, cash, card, official and personal expenses in a very efficient way, it's well organized and makes the users use it in a bit comfortable way. the major plus of this software is its simplicity and transparency. No unnecessary data to be added and it's precise and perfect to manage the user's expenses

What is your favorite aspect of this product?

My favourite part is it's the user interface and user experience, The process flow is very simple and the terminologies used for this tool also user friendly, Other than this is the integration with other Zoho tools and the major plus it's integration with mobile platforms and web consoles. Both are very interactive and colourful

What do you dislike most about this product?

No dislikes from my end

What recommendations would you give to someone considering this product?

If you are really in need of software that generates reports on your expense data with a simple process, Then you just give it a try on the Zoho expense

Pros

Transparent
Includes Product Enhancements
Appreciates Incumbent Status
Security Protects

Taylor A.

Role: C-Level
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to Use, Great Value

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Mobile app uploads for receipts is easy. Low cost compared to competitors

What is your favorite aspect of this product?

Can't beat the price. Love the notifications when reports are ready for reimbursement.

What do you dislike most about this product?

QB integration could be easier

What recommendations would you give to someone considering this product?

Make sure to test the QB integration / Business Card integration during the trial. These can be a little tricky to get setup and was the most frustrating part of the transition for me

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

Cons

Less Effective Service
Under Delivered

Latest Research

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

Zoho Expense Ratings

85 Likeliness to Recommend

90 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Travel Management

Zoho Expense Reviews

Denise L.

Easy to use and saves me so much time!

Likeliness to Recommend

Pros

Kowshick B.

Zoho Expense - The best expense softwa

Likeliness to Recommend

Pros

Taylor A.

Easy to Use, Great Value

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Approval Workflow

Receipt Image Submission

Desktop Browser Support

Travel and Accommodation Booking

Expense Detail Tracking

Travel Profile

Multi Currency

Optical Character Recognition

Mobile App or Mobile Browser Support

Expense Policy Aware

Expense Itemization

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Quickbooks Expense Tracking