What is Zoho Expense?
Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
90 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Expense?
Pros
- Respectful
- Fair
- Efficient Service
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Approval Workflow
Receipt Image Submission
Desktop Browser Support
Travel and Accommodation Booking
Expense Detail Tracking
Travel Profile
Multi Currency
Optical Character Recognition
Mobile App or Mobile Browser Support
Expense Policy Aware
Expense Itemization
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of Implementation
Ease of Customization
Quality of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho Expense Reviews
Chase B. G.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2022
Outdated, use a credit card company like Divvy
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
Nothing, it is like your standard receipt capture service
What is your favorite aspect of this product?
None, we stopped using it.
What do you dislike most about this product?
Receipt capture software is outdated, banks and credit card companies like Divvy are integrating receipt capture into one platform. We use Divvy now. Instead of using a bank card and then capturing receipts and taking all that work it is all integrated into Divvy and takes a fraction of the time.
What recommendations would you give to someone considering this product?
None, use Divvy.
Pros
- Trustworthy
- Fair
- Altruistic
- Over Delivered
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Kaleb T.
- Role: C-Level
- Industry: Chemicals
- Involvement: Business Leader or Manager
Submitted Feb 2022
Outdated mode of expense capture and management
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
I switched to Zoho from an Oracle product that we had problems with and honestly it was pretty much the same thing as every other expense management tool. The auto-capture function on receipts was something different, but it is super-slow so we hardly used it.
What is your favorite aspect of this product?
It was very user friendly and customizable, also really cheap.
What do you dislike most about this product?
The support isn't great, they outsource everything to a foreign country so there was often a communication barrier. I was promised a lot of usability when I started such as credit card and ERP integration and they just couldn't do it in the end.
What recommendations would you give to someone considering this product?
If you are looking for an affordable, but outdated way to track expenses, go for it. But you are looking for some innovative expense capture, I personally would look for a credit card company that has it integrated within their card usage. We went with a company called Divvy and it has literally been a life-saver for our company's credit card management. It is so much easier for me to account for the expenses on Divvy than it was with Zoho.
Pros
- Includes Product Enhancements
- Security Protects
- Reliable
- Acts with Integrity
Cons
- Less Effective Service
- Under Delivered
- Less Efficient Service
Thommy S.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Dec 2021
FANTASTIC CONCEPT! Horrific backend support.
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
They have a great platform with many features that their competition do not have. However, I believe that is one of their biggest downfalls.
What is your favorite aspect of this product?
I love how easy it is to scan a receipt, classify it, and I have a go straight to QuickBooks.
What do you dislike most about this product?
Zoho Expense has so many features (too many, in my opinion, at this moment) features and two little help resolving issues with those features. Training is also a very very difficult thing to attain. I really believe Zoho has great roots, but they really need to work hard on their sales team > client relationships.
What recommendations would you give to someone considering this product?
Make sure that you get in writing that you will have training for your IT team as well as the product enforcement team, whatever department that may be. They give lots of promises, but once everything is in play, they seem to fizzle out.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Effective Service
