
What is Zoho Desk?
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
3
Since last award
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Reliable
- Acts with Integrity
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Customer Service Knowledge Management
Intelligent Search
Multi Channel Support
Customer Self Service Capabilities
Analytics and Reporting
Contact Center Integration
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
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Zoho Desk Reviews
Brandon C.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
excellent program, very easy to use.
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
There are not many differences with other programs but I do emphasize that it is very easy to use.
What is your favorite aspect of this product?
For me, the most appealing feature of Zoho Desk is that it can be used on a desktop or laptop as well as a smartphone or tablet. In addition, I like how easily incidents, requests, and other client issues can be documented and tracked through the system's ability to generate tickets on-the-fly.
What do you dislike most about this product?
To get the most out of this technology's various functions, you'll need to put in some time and effort.
What recommendations would you give to someone considering this product?
Because of its ability to boost productivity and provide better service to all clients, Zoho Desk is a great addition to any company's toolkit.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service

Rodrigo Alejandro A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Easy CRM tool for sales!
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Easy management of sales/deals pipeline, ticket management, and channels of communications.
What is your favorite aspect of this product?
Track of all the details of the customer end and also on the tickets end.
What do you dislike most about this product?
Initial deployment time and structure
What recommendations would you give to someone considering this product?
Have your business plan aligned to the process, this way you can skip future changes that requires more time to be implemented
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring
- Role: Consultant
- Industry: Other
- Involvement: Initial Implementation
Submitted May 2022
Fantastic Product
Likeliness to Recommend
Pros
- Respectful
- Continually Improving Product
- Reliable
- Performance Enhancing