What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Contact Center Integration
Agent Scripting
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Customer Community Management
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Wang F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Zendesk Simplifies Customer Service
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk has been exceptional tool for us. It has an intuitive interface that is very easy to use which makes it very easy to deploy a feature that most of its competitors do not posses. It also supports multiple channels that helps unify conversations which makes it easy to to track customer interactions.
What is your favorite aspect of this product?
I like that Zendesk has strong support on multiple channels. This omni-channel support helps us manage clients interactions easily as it unifies all interactions in one place making it easy to solve customers queries without any hassles. It also integrates smoothly with other tools which helps promote workflow and automation which ensures great productivity.
What do you dislike most about this product?
Zendesk has been efficient for us. I do not have any dislikes at the moment.
What recommendations would you give to someone considering this product?
I highly recommend this tool as it allows users to have great interaction with customers which improves their satisfaction as it reduces response time. Clients queries are responded to in real-time without delay which promotes to high productivity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2026
Zendesk-Customer-Life Cycle Management
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Vendor Friendly Policies
Amos V.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2026
A Reliable, Scalable Support Platform We Trust
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
We did not do a broad comparison across many support vendors. Because of that, it is hard for us to say how Zendesk is different from other platforms. The features we use seem like things most modern support tools would also provide. Zendesk met our needs at the time, which is why we selected it, rather than it standing out based on unique features.
What is your favorite aspect of this product?
Overall Zendesk has been an effective tool for us ensuring most of our incoming tickets are handled by our support staff effectively.
What do you dislike most about this product?
There are issues with our sales team claiming and sending email to claim possible opportunities that come through zendesk. Often, the sales email will not send to cc'ed email address.
What recommendations would you give to someone considering this product?
Yes. It is reasonably priced and covers a small operation well.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
Cons
- Vendor Friendly Policies
