What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Quality Profiling and Cleansing
Data Security
Administrative Features
Synchronization and Replication
Exception Handling and Notifications
Batch Integration
Metadata Management
Data Virtualization
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
John D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2025
Good & Powerful tool for Workflow Automation
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier has allowed me to setup several automated flows from our range of systems, to bring everything together. Specifically, that even without coding skills, setting up "Zaps" (automated workflows) is intuitive and straightforward.
What is your favorite aspect of this product?
The Zapier team are always helpful and onhand should you ever have questions. An easy to use tool and straightforward to implement.
What do you dislike most about this product?
The learning curve is pretty high for creating Zaps.
What recommendations would you give to someone considering this product?
An easy to use tool and straightforward to implement.
Pros
- Helps Innovate
- Generous Negotitation
- Over Delivered
- Appreciates Incumbent Status
Oyemomi M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Easy Automation for Seamless Workflow Integration
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is different from other tools because it’s easy to use and doesn’t require coding. It lets anyone automate tasks between different apps with just a few clicks. Zapier has many ready-to-use integrations, so you don’t need to build anything from scratch. It’s also affordable for businesses of all sizes, making it a great choice for companies looking for quick and simple automation.
What is your favorite aspect of this product?
My favorite aspect of Zapier is how easy it makes automating tasks between different apps without any coding. The simple drag-and-drop interface allows you to set up workflows quickly, saving time and reducing manual work.
What do you dislike most about this product?
What I dislike most about Zapier is the limited task allowances on lower-tier plans. For businesses with a high volume of automation, tasks can run out quickly.
What recommendations would you give to someone considering this product?
If you're considering Zapier, I recommend starting with a free trial or a lower-tier plan to see if it meets your needs. Make sure to check the app integrations that are most relevant to your business before committing. If you're automating high-volume tasks, consider the Team or Company plans for more tasks and advanced features. Also, be mindful of the task limits to avoid unexpected costs. Overall, Zapier is great for simple to moderately complex workflows, but it may not be the best choice for very complex integrations or large-scale automation.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Evans F.
- Role: Information Technology
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
User-friendly automation tool
Likeliness to Recommend
What differentiates Zapier from other similar products?
1. Extensive App Integrations: Zapier supports over 5,000 apps, making it one of the most versatile automation platforms for connecting a wide range of tools. 2. No-Code Interface: Its user-friendly, no-code setup makes it accessible to users without technical expertise, allowing quick automation without writing any code. 3. Flexible Multi-Step Workflows: Zapier enables complex multi-step automations; offering more customization compared to many competitors.
What is your favorite aspect of this product?
My favorite aspect of Zapier is its ease of use with the no-code interface, which allows anyone to quickly set up automations without needing technical knowledge. It makes workflow automation accessible to everyone.
What do you dislike most about this product?
What I dislike most about Zapier is its limited customization options in more complex workflows, which can make advanced automations feel a bit restrictive compared to other platforms.
What recommendations would you give to someone considering this product?
1. Start with simple workflows to get comfortable with the platform before diving into more complex automations. 2. Check app compatibility to ensure the tools you use are supported by Zapier. 3. Upgrade to a paid plan if you need more advanced features or a higher task limit.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
