Zapier Customer Reviews 2026 | Data Integration

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Zapier

Composite Score

8.8 /10

CX Score

9.0 /10

164 Reviews Write a Review

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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2026 Data Quadrant Champion

Latest Award, 2026

6 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

12 Top Rated Features

2022

Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative

5% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Saves Time

Feature Ratings

Average 82

Real Time Integration

iPaaS

Data Quality Profiling and Cleansing

Batch Integration

Exception Handling and Notifications

Synchronization and Replication

Data Virtualization

Metadata Management

API Management and Orchestration

Data Security

Administrative Features

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Zapier Videos

Zapier Reviews

Tableau M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Detailed in Handling Data Issues

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

The integration of every database is something the app has streamlined The intelligent analytics approach from this app is intuitive

What is your favorite aspect of this product?

The paramagnetic communication system from this app

What do you dislike most about this product?

The rational data intelligence system required is well accustomed

What recommendations would you give to someone considering this product?

Very magnificent and precise

Pros

Helps Innovate
Saves Time
Respectful
Altruistic

Sai Vamsi Y.

Role: Finance
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Seamless Automation for Boosting Efficiency

Likeliness to Recommend

6 /10

What differentiates Zapier from other similar products?

It enables teams to easily integrate and automate operations by bridging thousands of apps with user-friendly, code-free workflows.

What is your favorite aspect of this product?

My favorite feature is its easy-to-use interface, which makes it possible to quickly create bespoke automations and drastically cut down on human labor.

What do you dislike most about this product?

As usage rises, costs may grow and creative solutions may be needed for increasingly complicated operations.

What recommendations would you give to someone considering this product?

Start with basic automations and work your way up. To maximize effectiveness and return on investment, spend money investigating its features.

Pros

Respectful
Fair
Acts with Integrity
Client's Interest First

Raghu S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Zapier has so many options to automate tasks

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Zapier has been able to help automate every day tasks. It is so easy to use and the AI feature has definitely helped with being able to create dependencies that work.

What is your favorite aspect of this product?

Automation allows for automatic sending of emails from Facebook lead ads and messages from Airtable to my team on Microsoft Teams.

What do you dislike most about this product?

Sometimes it has issues with pulling certain fields when we take information from orders.

What recommendations would you give to someone considering this product?

Good tool and reasonable pricing.

Pros

Client Friendly Policies
Reliable
Performance Enhancing
Trustworthy

Latest Research

Zapier

What is Zapier?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zapier Ratings

89 Likeliness to Recommend

95 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zapier Videos

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Zapier Reviews

Tableau M.

Detailed in Handling Data Issues

Likeliness to Recommend

Pros

Sai Vamsi Y.

Seamless Automation for Boosting Efficiency

Likeliness to Recommend

Pros

Raghu S.

Zapier has so many options to automate tasks

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Real Time Integration

iPaaS

Data Quality Profiling and Cleansing

Batch Integration

Exception Handling and Notifications

Synchronization and Replication

Data Virtualization

Metadata Management

API Management and Orchestration

Data Security

Administrative Features

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training