Zapier Customer Reviews 2026 | Data Integration

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Zapier

Composite Score

8.7 /10

CX Score

9.0 /10

175 Reviews Write a Review

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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2026 Data Quadrant Champion

Latest Award, 2026

6 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

12 Top Rated Features

2022

Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 81

iPaaS

Real Time Integration

Exception Handling and Notifications

Data Virtualization

Batch Integration

Synchronization and Replication

Administrative Features

Data Quality Profiling and Cleansing

Data Security

API Management and Orchestration

Multi Channel Support

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Zapier Videos

Zapier Reviews

Harshini H.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Marvelous product that is easy to use

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Automating spreadsheets. Google sheets are more powerful when we can trigger actions from within the spreadsheet workflow. Very intuitive interface. Can learn it real quick.

What is your favorite aspect of this product?

Real time updates as data comes in. Self populating the spreadsheets connected to the landing pages. It has plenty of integrations to choose from. Very affordable.

What do you dislike most about this product?

The steps within a Zap cannot be duplicated. It makes it hard to work. Involves more time doing repeated activities instead of duplicating the step.

What recommendations would you give to someone considering this product?

Zapier is an amazing tool. It makes a work that seems difficult into something delightfully easy. I would strongly recommend this product. It saves money, time and increase efficiency. Simple interface to use for even people who do not have coding knowledge.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marc S.

Role: C-Level
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2020

I Feel Robbed of $240 for No Value

Likeliness to Recommend

3 /10

What differentiates Zapier from other similar products?

I don't know.

What is your favorite aspect of this product?

The promise of reducing manual tasks and automating a series of multi-platform tasks.

What do you dislike most about this product?

Customer Service refuses to give me a pro-rated refund after auto-billing me, and the product was never implemented to do the job I assumed it could do.

What recommendations would you give to someone considering this product?

Confirm that the software can do the job you are seeking first. And, do not allow auto-billing, if that's possible.

Pros

Security Protects
Helps Innovate
Unique Features
Respectful

Cons

Less Fair
Less Efficient Service
Less Inspiring

Joseph B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Zapier Saves Time And Makes Work Easy.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

One does not need to have coding know-how to use zapier to intergrate applications. Zapier supports a variety of applications.

What is your favorite aspect of this product?

I love that it connects and brings together various platforms and is able to route information between and amongst the different applications. Zapiers allows automation of processes and gives room to test the automations before launching them. Userfrindly so it is easy to use and navigate. The integrations made available are countless. The automations are in multi-steps , this makes it powerful.

What do you dislike most about this product?

There is nothing to dislike about Zapier.

What recommendations would you give to someone considering this product?

I recommend Zapier because it has worked amazing for our organization and made processes so much easier and workflows seamless.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Zapier

What is Zapier?

Company Details

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Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zapier Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zapier Videos

Inside Zapier: A Step-by-Step Guide to Our Interview Process

Building Your Future at Zapier: Benefits, Growth, and Career Development

DIBE as DNA: Shaping our Product and Workplace

Remote, Together: How Zapier Thrives in a Distributed World

Life at Zapier: The Perks of a Remote-First Workplace

Your First Days at Zapier: A Global Welcome

What Our Team Loves About Recruiting at Zapier

Zapier Reviews

Harshini H.

Marvelous product that is easy to use

Likeliness to Recommend

Pros

Marc S.

I Feel Robbed of $240 for No Value

Likeliness to Recommend

Pros

Cons

Joseph B.

Zapier Saves Time And Makes Work Easy.

Likeliness to Recommend

Pros

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2
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Feature Ratings

iPaaS

Real Time Integration

Exception Handling and Notifications

Data Virtualization

Batch Integration

Synchronization and Replication

Administrative Features

Data Quality Profiling and Cleansing

Data Security

API Management and Orchestration

Multi Channel Support

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training