What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Quality Profiling and Cleansing
Data Security
Exception Handling and Notifications
Synchronization and Replication
Batch Integration
Administrative Features
Metadata Management
Data Virtualization
Multi Channel Support
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Alison K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
Easy to set up and use
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is easy to use and so helpful with automating everything.
What is your favorite aspect of this product?
I love that you can customize it to do almost anything. The tools provided allow you to be creative and get exactly what you need done.
What do you dislike most about this product?
It breaks too often. zaps that have been running for years will suddenly not work any longer. That requires alot of effort to troubleshoot.
What recommendations would you give to someone considering this product?
Try the free version and see how easy it is to automate.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Caleb J.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2022
Connect Anything with Zapier
Likeliness to Recommend
What differentiates Zapier from other similar products?
It can connect just about any program in a way programs like IFTTT cannot.
What is your favorite aspect of this product?
The versatility in so many situations.
What do you dislike most about this product?
Some of the triggers are a little less flexible than I would like.
What recommendations would you give to someone considering this product?
Even if you don't have a use for it at this time, store it in your back pocket because there will come a day when it will save the day.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Dani M.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2022
The best cross-platform integration platform
Likeliness to Recommend
What differentiates Zapier from other similar products?
It integrates many different platforms and works very well with all of them.
What is your favorite aspect of this product?
Which works perfect
What do you dislike most about this product?
It's not that simple to set up, so it takes a lot of time
What recommendations would you give to someone considering this product?
If you want to save a LOT of work and for your platforms to connect with each other and everything works automatically, it is the ideal platform. It also has a free plan.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
