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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 83

Real Time Integration

86

iPaaS

85

Data Quality Profiling and Cleansing

84

Data Security

83

Exception Handling and Notifications

83

Synchronization and Replication

82

Batch Integration

82

Administrative Features

82

Metadata Management

82

Data Virtualization

82

Multi Channel Support

81

Vendor Capability Ratings

Average 83

Quality of Features

86

Business Value Created

86

Ease of Data Integration

85

Ease of Implementation

85

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Availability and Quality of Training

78

Vendor Support

78

Zapier Videos

Zapier Reviews

Laura M. B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic to automate your daily task.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

We're using Zapier to generate form data that will be transmitted to a website for gathering. Our field operators fill out forms, which are then sent through Zapier to a document where we can view the collected data. At my firm, we've recently reduced human efforts around repetitive chores and are doing a lot of automation with Zapier API calls and automations. It has been particularly focused on data primarily and its integrations have assisted us in recovering data more quickly, it has been my go-to tool for automating my procedures.

What is your favorite aspect of this product?

Zapier is easy and is the best tool to automate your exhausting daily task and make it happen on its own. Zapier has helped me integrate and automate many marketing automation tools in my company. It has helped me shorten my work by eliminating manual intervention, with Zapier in your suite of solutions, no knowledge of code or programming languages is required to automate work across a wide range of applications and services. It is reliable and cost-effective especially when compared to adding staff or hiring custom development.

What do you dislike most about this product?

As the use of the marketing automation tool includes a lot of data moving back and forth, the degree of integrations and the limit of available APIs should be expanded. It would be fantastic if Zapier expanded its API matching capabilities so that we could have an end-to-end task in Zapier. There are a few highly specialized use situations that necessitate innovative solutions, complicating Zap construction and maintenance.

What recommendations would you give to someone considering this product?

If you require workflow automation, I recommend you to give Zapier a try, relying on Zapier capabilities has been one of the finest decisions we've made; honestly, it's a terrific integration solution and one of the only ones we could discover that would match our demands data collecting requirements.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Kevin G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic automation tool.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

I needed to save time while publishing between two apps, such as YouTube to WordPress or Stripe to WaveApps. Zapier has been a huge assistance to me. They automate some of the tedious tasks I perform so that I don't have to worry about them. I can conduct end-to-end automation, and I was also able to integrate Eventbrite and Zoom, delivering calendar alerts to clients who registered for workshops. We also link forms to Google Sheets so that my clients may categorise data.

What is your favorite aspect of this product?

I appreciate Zapier simple "step by step" guide, i can claim that connecting the dots makes my life easier than anything else. The user interface is fantastic since it allows me to develop complicated interactions and connect to a variety of services. It solves a lot of difficulties for me, the finest thing is that the number of connections between programs is limitless, as is the user's imagination.

What do you dislike most about this product?

I didn't like that the search filter wasn't as efficient as it should be. The recovery part is also not appropriate, as in the case where some zaps fail and the location of the failure is not displayed exactly but it does show areas that can be significantly improved and it is better to provide error codes and documentation, i keep getting warnings that there may be a problem with automation, but it's still working, i think this is more related to the Youtube API than Zapier.

What recommendations would you give to someone considering this product?

I have been able to save time on many manual tasks that would normally slow everything down, it's great for productivity and I recommend it to colleagues and fellow entrepreneurs it's easy to use and you can connect the dots with many apps, your sky is the limit for thinking.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Herbert L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Excellent for integrating and automating tasks.

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

I don't have to constantly remember to update the large query in my Google Sheets financial model, since we have daily figures, Zapier handles everything for me; it saves me a lot of time every day, and everything is ready to go when I walk into the model. It's wonderful for task automation and data input; we mostly use Zapier to link LinkedIn's automation features to Google Sheets and our Cooper CRM. I've also used it to send automatic emails from data entered in Google Sheets.

What is your favorite aspect of this product?

Zapier helps automate data entry and similar tasks, i like to use it to connect processes between multiple software / tools. There is a little learning curve, but it is generally intuitive and you can follow simple tests and guides, if you need to update your Excel model daily and you don't have to click Update it's a lot easier.

What do you dislike most about this product?

There are some automated tasks that Zapier cannot or easily assemble. How to update a specific column in a row in Google Sheets instead of adding a new column. I don't lie. When using Zapier, I was a little confused at first. How to set up "Zaps" isn't exactly explained, but over time it can be as easy as supporting the Zapier team.

What recommendations would you give to someone considering this product?

Try to automate your sales process, marketing, housework and other day-to-day tasks. If you have any questions or concerns, please use our support service. They have been around for some time, so there are plenty of outside experts who can help as well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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