What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZapier Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zapier.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Quality Profiling and Cleansing
Data Security
Exception Handling and Notifications
Synchronization and Replication
Batch Integration
Administrative Features
Metadata Management
Data Virtualization
Multi Channel Support
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Adrian U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
Easy to use, but a bit pricey!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Graphic setting part. The multitude of integrations with the applications in the market
What is your favorite aspect of this product?
The multitude of integrations with the applications in the market
What do you dislike most about this product?
The price is quite high compared to other similar products
What recommendations would you give to someone considering this product?
To make the most of all the opportunities of this application
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Daouda H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
The most complete automation tool and easy to use
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is different from other automation products on the market because of the number of integrations it is possible to make and also the possibility to make integrations even with tools that are not in its database using APIs.
What is your favorite aspect of this product?
My favorite thing about Zapier is the ability to use the templates of existing integrations because it saves us from starting from scratch.
What do you dislike most about this product?
Zapier is a perfect and complete tool that everyone should use to save time, however its price list remains a bit high for small businesses or freelancers who are just starting out and who don't have the means
What recommendations would you give to someone considering this product?
If you want to increase your productivity and improve your output by automating certain repetitive tasks in your business, Zapier is for you.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sophia C S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
The best to integrate and automate.
Likeliness to Recommend
What differentiates Zapier from other similar products?
We require tools to interact with one another, and rather than requiring manually written connections, we can frequently plug our software into Zapier and have it execute our processes fast and easily. Using Zapier, we save thousands of man-hours every month. We can integrate many technologies (Google Suite / Slack / Insided / Zendesk / SFDC / Pandadoc, etc.) quickly and simply. I can automate a lot of my work, so I can complete a job and know it's been checked in and sent to the appropriate coworkers without having to stop and double-check.
What is your favorite aspect of this product?
Zapier allows you to link the most popular online software solutions, saving our staff thousands of hours each month. The platform's simplicity and ease of use appeal to me. It enables me to quickly connect several software points together. It integrates with a plethora of apps via its API, requires no technical knowledge, and is simple to train and delegate to team members. Every month, we utilize it for more and more tasks.
What do you dislike most about this product?
Some small businesses are experiencing issues with Zapier integrations. Furthermore, because its pricing is based on the amount of activities, it is not the cheapest solution for the scalability of huge operations. It is heavily reliant on third-party software and the features it provides. Many methods work, but only if you know what you're searching for and where to look for it. Setup can be difficult, and the separate tools are not completely integrated into the system, making it difficult to set up and maintain at times.
What recommendations would you give to someone considering this product?
This program is highly intuitive and does not require extensive coding experience; yet, you must think about the processes; it is also very agile; nonetheless, it requires limited-scale operations; it cannot automate operations with millions of activities at low cost.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
