What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Quality Profiling and Cleansing
Data Security
Exception Handling and Notifications
Synchronization and Replication
Batch Integration
Administrative Features
Metadata Management
Data Virtualization
Multi Channel Support
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Arpit J.
- Role: Finance
- Industry: Insurance
- Involvement: End User of Application
Submitted Jul 2022
Most efficient for simpler use cases
Likeliness to Recommend
What differentiates Zapier from other similar products?
The tool probably is evolving and is expected to be stable as compared to its competition
What is your favorite aspect of this product?
Low Code and No code options
What do you dislike most about this product?
Workflows and loops are a bit problematic
What recommendations would you give to someone considering this product?
There will definitely be use cases for zapier if you are using any SaaS software. Every system needs to talk to each other. And zapier helps them talk.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Best product to connect different Softwares!
Likeliness to Recommend
Pros
- Saves Time
- Fair
- Acts with Integrity
- Helps Innovate
Lindsie P.
- Role: C-Level
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Jul 2022
Excellent software, great features + pricing.
Likeliness to Recommend
What differentiates Zapier from other similar products?
Frequency of updates and quality technical support. Straight forward and easy to set up / implement basic work flows for people even at an entry level. Great variety of integrations
What is your favorite aspect of this product?
How easy it is to use on a mobile device - I do 70% of my work on a mobile or tablet for my clients.
What do you dislike most about this product?
Some of the integrations to programs are a bit useless / often “break”. I have noted that integrations with Microsoft Teams are my most problematic - I would say this is relative to Microsoft as well though as Teams is not the best communication app in my opinion.
What recommendations would you give to someone considering this product?
Watch some tutorial videos on YouTube about set up, and check what integrations / features are available to you with the current programs you are using.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
