What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZapier Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zapier.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Quality Profiling and Cleansing
Data Security
Administrative Features
Synchronization and Replication
Exception Handling and Notifications
Batch Integration
Metadata Management
Data Virtualization
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Nelson h.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2022
Perfect integration between applications
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is a great tool that connects various apps. It's great for getting notified every time a customer sends me an email as well as creating event-based tickets.
What is your favorite aspect of this product?
Clear user interface guides you through what to do, Facilitates communication between multiple departments instantly, Easily helps two different online programs communicate with each other, Reduces time spent on repetitive tasks
What do you dislike most about this product?
it is necessary to have a special ability for critical thinking.
What recommendations would you give to someone considering this product?
It is ideal for any business, It allows you to perform simple orchestrations based on compatible applications and allows you to automate a common task that you would otherwise have to do manually
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Danae S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Excellent but don’t forget batching
Likeliness to Recommend
What differentiates Zapier from other similar products?
The biggest library of integrations
What is your favorite aspect of this product?
Almost everything integrates with Zapier
What do you dislike most about this product?
The cost is very high
What recommendations would you give to someone considering this product?
Batch your runs!
Pros
- Helps Innovate
- Saves Time
- Unique Features
- Continually Improving Product
Cons
- Less Caring
- Vendor Friendly Policies
- Less Generous
Chigago J.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
Zapier is Amazing!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Great data integration
What is your favorite aspect of this product?
Ease of customization usability
What do you dislike most about this product?
Might be challenging for inexperienced users at first.
What recommendations would you give to someone considering this product?
Zapier is a very important tool is modern business where operations are controlled in a single platform. It makes operations and traceability really easy.
Pros
- Helps Innovate
- Reliable
- Respectful
- Fair
