What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Quality Profiling and Cleansing
Data Security
Administrative Features
Synchronization and Replication
Exception Handling and Notifications
Batch Integration
Metadata Management
Data Virtualization
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Giorgi S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jul 2023
Well. The product is okay i guess
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is okay and it is fast other then other products
What is your favorite aspect of this product?
That it is super easy to use and you can use it in everyday life.
What do you dislike most about this product?
It does something like zaps. and it does not retrieve all records.
What recommendations would you give to someone considering this product?
It does something like zaps. and it does not retrieve all records. I want Zapier to retrieve all records and not just zaps.
Pros
- Caring
- Performance Enhancing
- Trustworthy
- Saves Time
Cons
- Leverages Incumbent Status
- Less Efficient Service
- Less Effective Service
Swapnil J.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jul 2023
Ease to use but a bit pricey from competitors.
Likeliness to Recommend
What differentiates Zapier from other similar products?
Ease of integration which even NON IT professionals can use for integration systems.
What is your favorite aspect of this product?
Integration with zoho connect products.
What do you dislike most about this product?
Costing is too high
What recommendations would you give to someone considering this product?
Consider it if it fits your budget otherwise go with other tools.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Helps Innovate
Susan M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2023
The best data integration software.
Likeliness to Recommend
What differentiates Zapier from other similar products?
Our CRM lacks a lot of automation for our data, therefore Zapier is really useful in filling that need, as well as helping to protect the integrity of our data and saving our staff time. Zapier eliminates tedious data entry and repetitive processes by automating them across several apps. I use it to automate workflows such as storing emails to Google Sheets, creating a new lead in my CRM when a form is completed, and so on. This has saved me a lot of time and work, enabling me to concentrate on more important matters. tasks.
What is your favorite aspect of this product?
I enjoy being able to personalize the kind of automations I need to run since it helps me to identify solutions that are most suited to my business's requirements. Zapier enables the smooth integration of many applications and services, removing the need for manual data entry and lowering the possibility of mistakes. The platform provides a large variety of pre-built "Zaps" (automatic chores) that can be simply changed to match my personal needs; everything is automated, so I don't have to rack my brain or do it manually.
What do you dislike most about this product?
Pre-built Zaps may not always meet my needs and may need to be tweaked, and certain sophisticated features and connectors necessitate an upgrade to a higher subscription plan. Because the program is automated, there may be some mistakes or irrelevant findings collected (or relevant results not gathered). On few times, I've had to hunt for videos to understand how to conduct certain operations; in this regard, I believe the documentation should be better.
What recommendations would you give to someone considering this product?
Because of the numerous interfaces with other apps that many businesses use on a regular basis, this software may be installed in any firm. I use Zapier to keep track on social media topics that may be of interest to my clients without having to spend time perusing. Zapier also assists the marketing team in monitoring social networks and emails without taking up too much time; everyone who utilizes this program saves time on repetitive chores on a daily basis.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
