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Cisco Systems

Webex Meetings

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Meetings
8.8 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Video Conferencing

85

Audio Conferencing VoIP

84

Screen Share

83

Facilitator Functions

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Instant Messaging

82

File Transfer

82

Application Share

81

Virtual Whiteboard

81

Keyboard Mouse Control

81

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Ease of IT Administration

81

Quality of Features

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

80

Webex Meetings Reviews

Deepank K.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A robust platform for small or large meetings

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Calls and teleconferences are limitless. UI gets better with each update

What is your favorite aspect of this product?

Simplistic and Intuitive UI

What do you dislike most about this product?

Doesn’t have much outreach like zoom have

What recommendations would you give to someone considering this product?

Go for it. You will love it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sushil S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2026

Reliable Enterprise Tool for Professional Meetings

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Strong focus on enterprise-grade security and compliance, making it a preferred choice for regulated industries and large organizations. Highly stable performance for large-scale meetings and webinars, even with complex setups and many participants. Built-in collaboration tools such as whiteboarding, polling, and Q&A tailored for enterprise meetings. Consistent emphasis on security features like end-to-end encryption and secure meeting controls. Advanced administrative controls that give IT teams fine-grained control over users, meetings, and data policies. Deep integration with Cisco ecosystem tools and enterprise IT infrastructure.

What is your favorite aspect of this product?

High level of security and compliance features, which makes it suitable for sensitive business discussions. Consistent audio and video quality that holds up well in professional environments. Integration with enterprise systems and Cisco infrastructure for organizations already in that ecosystem. Designed in a way that supports organized, business-focused communication rather than informal chatting. The strong reliability and stability during large enterprise meetings, even with many participants. Advanced meeting controls that give hosts and administrators better oversight and structure.

What do you dislike most about this product?

The interface can feel outdated and less intuitive compared to newer video conferencing tools. Collaboration tools are solid but not as fluid or modern as some newer platforms. Setup and configuration can feel complex for smaller teams or first-time users.

What recommendations would you give to someone considering this product?

Evaluate whether you need its advanced admin controls and structured meeting features, or if a simpler tool would be sufficient. Consider it mainly if your organization is enterprise-focused or has strong security and compliance requirements. Pair it with other productivity tools if your workflow requires more flexible task or project management features. Regularly review settings and permissions to maintain security and meeting control standards. Start with internal meetings first to get familiar with the interface before hosting large external webinars.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaurav B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Helps conversations happen naturally

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

What stood out to me was that Webex felt familiar even when I had not used it for a while. Some tools seem to change their layout every time I come back to them, but with Webex I could usually jump into a meeting and find what I needed without relearning anything. That consistency made it easier to focus on the meeting itself rather than figuring out the software.

What is your favorite aspect of this product?

My favorite aspect is that it makes distance feel less noticeable. I have been in meetings where people were joining from different cities and time zones, but after a few minutes it felt like everyone was sitting in the same room having a normal discussion. When a meeting tool can fade into the background and let the conversation take center stage, that is usually a sign that it is doing its job well.

What do you dislike most about this product?

One thing I don’t like is that after using it for a long time, many meetings can start to blend together. I have occasionally found myself trying to remember which discussion happened in which meeting because I attend so many throughout the week. That is not entirely the products fault, but I sometimes wish it were easier to reconnect with the context of past conversations without having to dig around for it.

What recommendations would you give to someone considering this product?

My recommendation would be to pay attention to meeting habits, not just the software itself. In my experience, the best results came when teams agreed on simple practices like joining on time, using cameras when appropriate, and sharing agendas beforehand. Webex can support productive meetings, but the overall experience improves a lot when the people using it have good meeting habits as well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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