What is Webex Connect?
Automate end-to-end customer journeys on a centralized cloud communications platform to orchestrate smarter interactions with your customers.
Company Details
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Get AssistanceWebex Connect Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Connect?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
WebRTC-based Calling
Online Cloud Platform
Cloud Integration
Advanced Data Analytics
Integration APIs
MMS API
AI Engine for CPaaS
Communication APIs
Software Development Kit
Code Libraries
Drag and Drop User Interface
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Breadth of Features
Vendor Support
Webex Connect Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted May 2025
Webex Connect CPaaS enables creativity
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Respectful
- Security Protects
Abhishek K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2025
Easy and smooth communication can be developed
Likeliness to Recommend
What differentiates Webex Connect from other similar products?
It it’s very easy to use and very simple and very attractive and it’s integrated facility of the voice call and video call is really good and stability of the voice is really perfect. Help us to lots to connect with our clients and our teams across the Country. It’s also well integrated with our mail and automatically book the calendars, it’s very useful features for us to remind our meetings on the schedule time. and one of the major concern is that security is the security of pix is really good. It’s keeps our meeting secured and provided advance features that is build compliance options.
What is your favorite aspect of this product?
Email integration is my favourite because it’s helps me a lot to schedule the meetings and also helps me to remind the meetings on the perfect time
What do you dislike most about this product?
Sometimes it’s very difficult and it’s take too much time to connect with the new peoples who is using the first time or new user, usually take more times to connect
What recommendations would you give to someone considering this product?
I would like to recommend that some basic changes required like for the new user, only and rest of the things are the very perfect
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lucas G.
- Role: Finance
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Apr 2025
''Best CPaaS with simple UI''
Likeliness to Recommend
What differentiates Webex Connect from other similar products?
Webex supports wide range of communication channels and heavily focus with Twilio to manage digital conversation on a unified service.
What is your favorite aspect of this product?
Regional regulation and smart message delivery option are built-in for perfect telecommunication and cost effective. Enterprise -level security for private communication is best and I like this feature most.
What do you dislike most about this product?
For the new users its terminology is complex as compare to other applications.
What recommendations would you give to someone considering this product?
Webex Connect's omnichannel can automate client communication for better engagement and it fits perfectly for those who are looking for secure large business communication.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Charges for Enhancements
- Vendor's Interest First
