What is Vonage Business Communications?
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage Business Communications?
Pros
- Reliable
- Effective Service
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Call Management
Secure Access
Presence IM
Mobility
Continuous UCC
Centralized Management Portal
Speech Access and Personal Assistant
Audio Transcription
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Business Value Created
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vonage Business Communications Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
It is a good software to use for VOIP.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rahul S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Easy to use, fantastic product its very helful
Likeliness to Recommend
What differentiates Vonage Business Communications from other similar products?
Easy to Use ,easy to install and we can use it over the world , we can be use by message ,audio and video virtually all over the
What is your favorite aspect of this product?
Best quality of Audio ,video call, email, chat. and online support centers.
What do you dislike most about this product?
little bit price is high and Sometimes customer service is very slow, they are not able to solve on-time issues
What recommendations would you give to someone considering this product?
yes , surely i will
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christopher W.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2023
"Good tool for making calls."
Likeliness to Recommend
What differentiates Vonage Business Communications from other similar products?
This program is unique in comparison to others because it is simple to operate. The recording and archiving of phone calls in the cloud presents no difficulties whatsoever. Excellent value for money as a VOIP service.
What is your favorite aspect of this product?
After using Vonage for a time, I can say that its adaptability has won me over. My life has been revolutionized by the flexibility of being able to answer calls wherever I happen to be, be it on my phone, at my office desk, or even at my home computer. Because of this, I can be there for my customers anytime they need me, which strengthens our relationship. Excellent call quality with crystal-clear transmission. A couple calls have been dropped or the voice has been garbled, but nothing to worry about or make me want to transfer providers. The ability to forward calls is also a huge time saver.
What do you dislike most about this product?
After using Vonage as my primary phone service for some time, I can say that I am pleased with the service. But I've found that the calls periodically drop and have a choppy quality. Even though this doesn't happen often, it still annoys me every time it does.
What recommendations would you give to someone considering this product?
The wonderful audio clarity and video quality that this software provides during a conference call or meeting is the primary reason I recommend this tool to others.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
