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VerticalResponse

VerticalResponse

Composite Score
6.7 /10
CX Score
6.7 /10
Category
VerticalResponse
6.7 /10

What is VerticalResponse?

VerticalResponse, a Deluxe company, provides email and social media marketing solutions for small businesses and nonprofit organizations that empower users to easily and affordably create, manage and analyze their own marketing campaigns.

Company Details


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VerticalResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VerticalResponse?

0% Negative
16% Neutral
84% Positive

Pros

  • Transparent
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered
  • Commodity Features
  • Charges for Enhancements

Feature Ratings

Average 77

Text Messaging

100

A/B Testing

92

Sales Intelligence & Conversion Rates

89

Email Delivery

89

Email Templates

82

Auto-Responders

81

Content Authoring

81

Campaign Management

79

Surveys and Polling

77

Segmentation

75

Dynamic Content

75

Vendor Capability Ratings

Average 73

Ease of Implementation

84

Vendor Support

81

Business Value Created

79

Quality of Features

78

Breadth of Features

77

Usability and Intuitiveness

75

Ease of Customization

73

Ease of Data Integration

68

Product Strategy and Rate of Improvement

65

Availability and Quality of Training

64

Ease of IT Administration

62

VerticalResponse Reviews

Alan A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best value in email delivery.

Likeliness to Recommend

10 /10

What differentiates VerticalResponse from other similar products?

The biggest benefit of using this platform is that it has ready to use templates according to your demand and it also let us customize the template if we need any changes to it, it gives the full control to us over it in the sense of customization. It let the page be customized by adding colors and borders to it. That helps in capturing the leads with attractive content and filtered customer list.

What is your favorite aspect of this product?

This platform is really easy to use with an approach of self-guiding which gives us more minutes to spend our time focusing on our customer. It gives a very easy to use functionality and customization with advance reporting per clicks on our mails. These all features are available on so reasonable price with an amazing costumer support system.

What do you dislike most about this product?

It is comparatively slow to adopt new features and customizing of the template make it relatively slow. Plus is does not have enough spaces to keep long data in it.

What recommendations would you give to someone considering this product?

This tool provides an ease on building the mails with quick drag and drop ability, saving our time to design the content and background while creating the mail.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Saves Time

Priyank P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Smartest email marketing platform.

Likeliness to Recommend

9 /10

What differentiates VerticalResponse from other similar products?

Best for communicate with our customer through email marketing and give us best tool for successful email marketing campaign and by this we can create gorgeous email in minutes and through this tool we can build powerful campaigns in less time so we can spend more time with our customer and we can choose template to customise our email as we want to send and we can add, delete, move or modify pre-formatted content block as our needs and we can do automatic for follow up email to those who missed our first message so its very good much usefull to remind our customer and save much time of our team member and very supportive tool.

What is your favorite aspect of this product?

To make a good communication and be good in marketing and bring our business on top and in this very much usefull this software like provide us autoresponder through this we can deliver the right message right time based on our customer and through this our relationship also be very good with our customer and also we get deep insight who open our email campaigns,where they click,where they are located and much more so it easy for us to knowing them very well and also get know how deal with them and through this we can build professional landing pages with great designed so our customer looks attractive and good.

What do you dislike most about this product?

In this we can not catch any problem or issues that make our team disappoint but yes can create best function in future.

What recommendations would you give to someone considering this product?

If you want good customer and want to make impact on customer and want good emails customisable and want less workflow and less pressure of work then its for you and do the best marketing and very much innovative and creative and also design surveys in minutes through this you can get much more customers and if you want achieve your goals easily and quickly then this will best supportive software without any worry you can prefer it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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