What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Alex M.
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted Dec 2023
Pretty good coverage
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Wide range of services
What is your favorite aspect of this product?
Easy to order
What do you dislike most about this product?
One of the most expensive supplier
What recommendations would you give to someone considering this product?
I will recommend to try
Cons
- Vendor's Interest First
- Less Effective Service
- Less Performance Enhancing
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2023
Works if you already have in-house Dev Team
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Efficient Service
- Less Caring
Lisa O.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2023
Customer engagement across channels is simplified.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio's support for images , videos and other interactive buttons to be added to content delivered to messaging platforms like Messenger and Telegram, is a key point of differentiation between Twilio and similar products.
What is your favorite aspect of this product?
Twilio's global reach and its developer friendly processes are my favorite part of this product. In terms of global reach, Twilio's ability to deliver sms content to phone numbers across the world, has made it more seamless for potential users of our services to go through our two factor authentication protocol and access our product. On the other hand, Twilio provides developer-friendly APIs and SDKs , that make it easy for us to intregrate sms and messaging capabilities into our application and our operational processes.
What do you dislike most about this product?
For times that I have worked with my colleagues at the marketing department, there is always complaints about the quality of analytical data around content (sms ) delivery to phone numbers and social media profiles , being inadequate and this is true, Asides the aforementioned though, it is my belief that Twilio does a fantastic job as far as sms delivery to different platforms is concerned .
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
