What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Application Integration
Opt-in
Surveys Feedback
Mobile Payments
Social Media Marketing Management
Mobile Marketing Management
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Precious W.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2025
It is easy to use to deliver communications
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Developer-friendly APIs for even intermediates
What is your favorite aspect of this product?
Easy to understand documentation and support from technical team
What do you dislike most about this product?
Costs add up with high volume usage of products like SMS and email
What recommendations would you give to someone considering this product?
I would recommend the solution
Pros
- Enables Productivity
- Respectful
- Fair
- Client's Interest First
Vicente C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2025
The Most Ideal Way to Promote Effective Communicat
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
The difference between Twilio MessagingX and other platforms is its focus on being scalable. Since my business scaled up, using SMS has become even easier, so I can depend on it. To grow, any business must have access to communication technology that doesn’t constrain them.
What is your favorite aspect of this product?
I appreciate that Twilio MessagingX is straightforward in how it works. I am not an expert in technology, but I find it simple enough. All the features are set up clearly, so I could easily access and make use of all the capabilities. On top of that, the support team is fantastic; They always help with any questions I may have.
What do you dislike most about this product?
One thing that could be improved is that understanding the data analytics side isn’t always simple at the beginning. While analytics helps us understand our campaign results, a simpler dashboard would make it easier for us to read the data.
What recommendations would you give to someone considering this product?
Yet, this small problem does not stop me from recommending Twilio MessagingX. GaiaCRM is the best choice for any business wanting better ways to communicate with customers because it allows for easy communication, friendly customer service and simple use. As is clear, this move has benefited our team as well as our customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Aina I.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2025
Twilio makes it easy to serve customers better.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
The ease and quality of integration between Twilio and important social messaging solutions like Telegram , Whatsapp and Facebook is commendable. A major benefit of this is how quickly marketing messages can be delivered to target recipients on any of the aforementioned platforms . Leading to expanded channels of communications with customers and sales prospects alike.
What is your favorite aspect of this product?
The deployment of Twilio within my department, automatically turned our customer engagement workflow into a multi-channel one, where-in we are able to automate engagement with customers across different messaging channels in real time.
What do you dislike most about this product?
Accessing relevant analytical information , as they relate to how customers engage with content sent via SMS or through third party social messaging solutions like Whatsapp and Telegram, is the most gaping weakness that I can attribute to Twilio.
What recommendations would you give to someone considering this product?
Twilio messaging X has so far proven to be useful in different departments within my organization. This makes Twilio messaging X a tool I readily recommend for teams and organization with the need to constantly engage customers at scale.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
