What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Rosemary R.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Twilio messaging X is unmatched.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
It is the ease of integration for me. Its turnkey API and software development kit ( SDK ) provisions are simplified and easy to integrate into our applications to power multi-factor authentication protocols on our software products.
What is your favorite aspect of this product?
Twilio messaging X integrates with the leading messaging platforms globally, whether it is SMS and MMS or conversational chat platforms such as Google business messages, Telegram, WhatsApp and Facebook messenger. As a result of the aforementioned integrations, Twilio messaging X leaves us spoilt for choice., as far as delivering messaging content to users of our applications is concerned.
What do you dislike most about this product?
From a professional level, I have only ever had good experiences using Twilio , at least as far as its use within my department is concerned
What recommendations would you give to someone considering this product?
Twilio messaging X omnichannel messaging capabilities is important for the modern day business, for effectively delivering messaging contents to targeted users.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Rancy B.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jan 2024
It's a good product for messaging.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Security and Compliance: Evaluate the security measures in place to protect your data. Ensure that the platform complies with relevant industry standards and data protection regulations. Scalability: Consider the scalability of the solution. Ensure that it can grow with your organization and accommodate increased data and user requirements.
What is your favorite aspect of this product?
The Automation of messages
What do you dislike most about this product?
The dashboard has many complex things that one needs to be guided by an experienced person to get it working.
What recommendations would you give to someone considering this product?
They should have a technician from Twilio to help navigate the platform to get it working
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alana H.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2025
Great features
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Integrations with WhatsApp and SMS making marketing much easier, we can. Also schedule messages when they should be delivered and to which clients which saves time Fair pricing with exceptional features for messaging
What is your favorite aspect of this product?
Message scheduling is my favorite feature
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
Perfect tool to market with bulk messages for any organization
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
