What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Application Integration
Opt-in
Surveys Feedback
Mobile Payments
Social Media Marketing Management
Mobile Marketing Management
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Livia T.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2024
We are achieving deeper customer engagement.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio stands out from similar products in many ways. Some of which includes its pay per use payment plan and custom analytics which enable the tracking of vital data like real time delivery status for marketing messages. Its data segmentation capabilities is another area where Twilio leaves the competition behind.
What is your favorite aspect of this product?
Twilio Messaging X utilizes artificial intelligence ( AI ) provisions, to enhance messaging reach and effectiveness. By so doing, fraudulent traffic is automatically identified and blocked, while messaging routes are optimized. It also helps to extract important customer data from inward (incoming ) Twilio messages to curate personalized recommendations that helps engage with customers effectively.
What do you dislike most about this product?
Honestly, I am just satisfied with Twilio messaging X and what it has offered my team in terms of helping to deliver marketing messages , in the form of conversational chat, mms and sms across our chosen messaging channels , whether it be Facebook messenger or Whatsapp.
What recommendations would you give to someone considering this product?
On a personal level, I like that Twilio provides a pay per use pricing structure. This has ensured that teams are able to make use of Twilio messaging X without being locked into long term contracts.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Masika J.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2024
Twilio MessagingX Is an Excellent Product
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio MessagingX has powerful capabilities. Moreover, Twilio MessagingX is easy to implement.
What is your favorite aspect of this product?
I like the ease of use of Twilio MessagingX. Twilio MessagingX makes massaging smooth.
What do you dislike most about this product?
I do not dislike Twilio MessagingX at all.
What recommendations would you give to someone considering this product?
I highly recommend Twilio MessagingX.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Scalable, sms marketing program.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
No other sms marketing program, integrates with as much messaging channels as Twilio. In a Marketing context, this is what sets Twilio apart from every other close substitute that I know of and it is the top reason why we adopted and are still using Twilio messaging X.
What is your favorite aspect of this product?
I love that Twilio provides recipients of our marketing messages with the option, to opt out of getting messages from us. This is very important for my department, from the perspective of complying with local , regulatory laws .
What do you dislike most about this product?
From my own perspective of using Twilio messaging X in the marketing department, there is the general feeling among my team members that Twilio does not provide enough marketing analytical data on our target audience interaction with marketing contents, sent through traditional sms and messaging applications via Twilio.
What recommendations would you give to someone considering this product?
Twilio does sms marketing correctly. There are no restrictions or down times.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
