What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Nikki B.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Reliable but there are now cheaper alternatives
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
What differentiates Twilio Messaging is the ubiquity of Software Development Toolkits and integrations, making it easy to integrate text messaging into many products.
What is your favorite aspect of this product?
My favorite aspect of this product is the logging. I am able to view and filter incoming and outgoing messages even if they have not been processed through our own software, which is helpful when I have to explain that a message wasn't processed.
What do you dislike most about this product?
What I dislike about this product is the pricing being higher than alternatives. I don't like to feel that I could be saving the company by using alternatives.
What recommendations would you give to someone considering this product?
I would recommend giving Twilio a trial. I believe they give out free trial credit to test it out. The control panel is pretty intuitive and it may give you ideas for new integrations just by trying it and exploring the menus.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Helps Innovate
Cons
- Commodity Features
Kaushal A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
This is best tool I have ever used for send SMS
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
It is very easy to use. You can set up the system within a couple of minutes.
What is your favorite aspect of this product?
Great USer Interface. Easy to set up High-end features
What do you dislike most about this product?
I don't have anything which I dislike about this product. So far, I have found all the features I need.
What recommendations would you give to someone considering this product?
You can easily find everything related to the SMS functionality.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Chrissy M.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Reliable, capable and cost-friendly platform
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
In our business we have use a large number of software programs and web-based platforms and any opportunity to integrate a soft phone directly into the program rather than having to navigate to another window allows us to be more efficient. Further, with Twilio we can record, save and review phone calls directly from the program that we used to make the call.
What is your favorite aspect of this product?
It is very customizable and unlike any other platform that we had previously used.
What do you dislike most about this product?
There was a slightly higher learner curve with using Twilio that we had seen with other options; however, this was easily overcome and we now have a firm understanding of how to best utilize the program.
What recommendations would you give to someone considering this product?
If you are in the market for a reliable cloud-based communications platform, Twilio is definitely worth your consideration. It is capable, reliable and very affordable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
