What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Anthony B.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2022
Ideal for sending out messages to clients
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio Messaging lets me send out group text messages to large lists of people that include several hundred cellphones all at the same time. This helps me to be more productive when new opportunities are made available. I asked our technical specialist and she said that Twilio was the only service capable of sending hundreds of messages at the same time without a delay.
What is your favorite aspect of this product?
My favourite aspect of using Twilio Messaging is how I am able to send a message to several hundred people at the same time and be sure they received it immediately. We had been using another messaging service previously and it would get delayed, with messages trickling out over one or two days. This was not beneficial to us as by then the opportunity had expired, or we would have missed good candidates for the position.
What do you dislike most about this product?
The web control panel is really complicated! I would like to see them make Twilio Messaging easier to use for the non-technical users. I'm sure they would increase their market share if everyone was able to use it.
What recommendations would you give to someone considering this product?
When using Twilio Messaging I recommend you pick a local telephone number. The reason for my thinking of doing this is that it looks better to have a local telephone number appearing on the screen as opposed to a number on the other side of the country. You can choose any area code you want with this service.
Pros
- Helps Innovate
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Olayinka B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
A reliable way to engage customers.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio enable us to engage customers and target audiences on non- traditional channels of engagement, such as on WhatsApp and Facebook messenger. This has resulted in faster response rate from our customers.
What is your favorite aspect of this product?
I like the multiple use-cases for which we have tried Twilio messaging. We have used it for pro-active notifications , and for automated reminders as well. All of the aforementioned was done to ensure faster engagement with customers and so far, we have been successful with using Twilio messaging for this purposes.
What do you dislike most about this product?
There is a need for better metrics as it relates to our target audiences and how they have engaged with marketing contents we send to them. This will enable us better measure the impact of our content delivery method of choice .
What recommendations would you give to someone considering this product?
Short service messages (sms) will always be a more reliable way , with which to connect with customers, than traditional email newsletters. With Twilio messaging, my organization is trying to maximize the opportunities which sms marketing provides us.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Srawan K.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Excellent product with amazing effectiveness
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Effectiveness and ease of API integration.
What is your favorite aspect of this product?
Pure automation. Account top-up and service delivery of SMS through API are so in sync that once integrated, we rarely bothered about the service.
What do you dislike most about this product?
Pricing-wise we've been dealing with other service providers that are significantly cheap, but Twilio's effectiveness knocks others out of the park, so we make peace with pricing.
What recommendations would you give to someone considering this product?
This is a good vendor for SMS delivery. I'd recommend not to think much about pricing and go ahead and implement it readily in your solution stack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
