What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Caroline L.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Messaging communication using Twilio is seamless.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Reliability. Twilio has simply proven to be reliable over the years . We rely on Twilio to deliver text messages to our users globally, regardless of their country of location. Twilios proven ability to deliver SMS content to target recipients in a matter of seconds without lag, is what differentiates it from similar products I have used before now.
What is your favorite aspect of this product?
I am an huge fan of the quality of Twilios documentation. This has greatly been beneficial to me, as it makes it a simple process navigating any hurdle I encounter while integrating Twilio into applications.
What do you dislike most about this product?
For me , in my few years of experience with Twilio, there has been no bad experience.
What recommendations would you give to someone considering this product?
We use Twilio to power notifications and deliver 2 - factor authentication of users of our product and services . Our experience with Twilio in this regard is commendable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anu C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Engagement with customers is limitless.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
This has got to be the speed with which we have been able to deliver content to targeted recipients mobile device, either via sms or other integrated third party applications like WhatsApp and Telegram.
What is your favorite aspect of this product?
The ability to automate sms delivery across non-traditional messaging platforms , such as Facebook messenger is one of my favorite aspect of this program.
What do you dislike most about this product?
At the moment Twilio only provides basic analytical data, around how our messages are being delivered to recipients. For Twilio messaging to be regarded as a scalable marketing route, there is a need for advanced analytical data about how end-recipients of our marketing content, are engaging our contents.
What recommendations would you give to someone considering this product?
In my company, we use Twilio messaging at the moment to interact with end-users in a niche demography. Because of the lack of adequate analytical insight, we are yet to adopt Twilio messaging on a large scale for marketing purposes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nodjialem C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
No better way to reliably deliver content via sms.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Reliability and speed of sms delivery. This for me as a software engineer is what sets Twilio apart from its competitors. We use it for two-factor verification, which makes it important for verification code to be delivered to a customers mobile phone in seconds. With Twilio, our customers get their authentication code in seconds and in most cases, they need not resend more than once before the code is delivered.
What is your favorite aspect of this product?
Twilio has the best support infrastructure of any software I have used. Asides the prompt response to questions and enquiries, Twilio also has tons of library of support materials which come in handy when integrating Twilio into our applications.
What do you dislike most about this product?
From the perspective of a technical person, I am very well impressed with Twilio and the quality it offers me.
What recommendations would you give to someone considering this product?
Twilio messages has multiple use cases for development teams , customer service and marketing teams as well. For me, it is vital for organizations looking to deliver content to customers at speed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
