What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Mika J.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
No better cloud communication option.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Quality of support. This is the standout aspect of my overall experience with Twilio. The support team is prompt and they go out of their way to be helpful. Asides the support team, the support documentation is top notch and the user community is active and very helpful.
What is your favorite aspect of this product?
Twilio integrates with most mainstream programming languages , likewise important third party software tools I use. This creates a lot of use cases for Twilio in my organisation.
What do you dislike most about this product?
For my personal projects, I have always had reservations about the cost of Twilio SMS delivery.
What recommendations would you give to someone considering this product?
No other cloud communication tool comes even close to Twilio, in terms of scalability, quality of support and product capability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Natasha M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Powers our marketing messaging campaigns.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
The speed of message delivery and the quality of integrations. With Twilio messaging, we are delivering marketing content to our customers in a matter of seconds , across multiple messaging platforms.
What is your favorite aspect of this product?
I like that we are successfully able to use Twilio messaging, to proactively engage customers with real-time notifications about activity on their account with us.
What do you dislike most about this product?
My marketing side is obviously in love with Data. Therefore, while Twilio messaging does boast of unprecedented features, it provides quite little when it comes to providing us real-time analytical data and metrics around how our targets are engaging with our marketing messaging.
What recommendations would you give to someone considering this product?
Beyond emails, text messaging over traditional SMS and alternative platforms such as Facebook messenger and Telegram is the future of consumer targeted marketing engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alexis S.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
The backbone of cloud communication.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Service uptime is a major point of differential between Twilio and any other alternatives I have tried my hands on. I have been involved in deploying Twilio and integrating it into application workflows for the best part of the last five year, and I have not encountered any downtime.
What is your favorite aspect of this product?
Twilio provides some of the best integration documentations I have seen . They are easy to understand and this is backed by prompt support which I can seek at anytime.
What do you dislike most about this product?
Twilio is like the most pricey of all cloud communication alternatives I have seen. Perhaps, it makes up for this grey area by doing a fantastic job in terms of customer engagement through voip calls and automated sms.
What recommendations would you give to someone considering this product?
Twilio is efficient and the use cases are almost unreal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
