What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTwilio MessagingX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Twilio MessagingX.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Fola M.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2022
Twilio messaging is a must have for us.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio messaging goes beyond short service messaging ( SMS ). We use it to successfully automate engagement activity with select customers on their favourite messengers ; WhatsApp, Telegram and so on.
What is your favorite aspect of this product?
Twilios ability to send messages to any mobile number globally is my favourite aspect of my Twilio experience. This is so important for me, because my organisation has a presence in multiple countries, and Twilio is what we have been using the past few years to power short message service (SMS) engagement with users , in the form of notifications , marketing messaging and automated engagement via mainstream messengers like Telegram.
What do you dislike most about this product?
While Twilio does an awesome job in terms of opening new marketing possibilities for us , through text messaging styled engagements with customers, Twilio does not at present, back up our marketing engagement operations with adequate analytical data and metrics.
What recommendations would you give to someone considering this product?
Despite the obvious lack of adequate analytical data, Twilio is a must have for the modern organisations marketing team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
Naim M.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Reliable cloud communication capability.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
This must be the quality of support available to developers , marketers and data engineers making use of the Twilio platform. From my own experience, Twilio has some of the best support of any software vendor.
What is your favorite aspect of this product?
Twiilios communication use case is very broad, and this is mainly due to Twilios integration with omnichannel mediums like Facebook messenger, Telegram. WhatsApp etc Due to the aforementioned broad use-case, Twilio is continuously improving as a top tool for prompt customer engagement.
What do you dislike most about this product?
Twilio currently does not provide enough advanced tracking tools, for real time monitoring of our engagement activity on the Twilio messaging platform. While this is not a big problem when using Twilio for software development related purposes, it is a big bottleneck when using Twilio for marketing engagement purposes.
What recommendations would you give to someone considering this product?
For engagement using SMS and automated calls, no other option comes close to Twilio.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dennis W.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
It's proven to be reliable.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
How smoothly Twilio integrates with third party apps. Is a major plus. With Twilios integration, we are successfully introducing new use cases for Twilio within our daily workflow framework.
What is your favorite aspect of this product?
I have always been impressed with Twilios documentation. For me, rarely has there been a major issue encountered on Twilio which I couldn't solve by just checking out what the documentation says.
What do you dislike most about this product?
Twilio is pricey and from my little experience trying alternative cloud communication options, Twilios services are easily the most costly. However, one could argue this is fair, since the quality of service is favourable to my organizations expectations.
What recommendations would you give to someone considering this product?
When it comes to building internal workflows, with the end goal of delivering content via SMS or audio call, I do not think there exists a better tool than Twilio.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
