What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Fabiana P.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2022
Allowed to better communicate with our customers
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
We have been able to serve our customers much better through the different channels that we have been able to enable thanks to Twilio. We have everything centralized, from email, calls, to Whatsapp of the company, all in the same software, so that communication with the customer is not lost.
What is your favorite aspect of this product?
The multichannel platform that this software presents is quite complete, as it goes from live chat, messaging, email and applications such as Whatsapp. Call routing allows to have a better monitoring of all incoming, outgoing and on hold calls.
What do you dislike most about this product?
It is a bit challenging to understand the software, some features we still don't fully understand. We have called technical support to help us with the integration of some programs, but have not been able to communicate with them.
What recommendations would you give to someone considering this product?
This software has helped us a lot to have all the communication channels in a single platform and thus be able to help our customers faster and more efficiently. Our communication has improved, which has attracted many more clients, turning into profits for the company.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Marine Y.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2022
Powers texting based customer communication.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Relying on triggers , we are effectively automating marketing communications with customers in the comfort of their WhatsApp or Telegram. This is very important for us , as we have gotten better engagement rate through the above method, as against what is obtainable through email communication.
What is your favorite aspect of this product?
Twilio messaging maintains an archive of all communication we initiate with customers , regardless whether they were SMS or sent to social media platforms like WhatsApp. This is very important for future customer engagement analysis and compliance.
What do you dislike most about this product?
For me, I am satisfied with Twilio as far as our marketing use case is concerned. Perhaps , professionals who use Twilio messaging for different purposes, may have a different experience.
What recommendations would you give to someone considering this product?
Twilio messaging is a no brainer for me , as I believe the future of customer communication is text based as against emails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chelsea N.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Twitter is everything that it should be.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Quality of support, integration with third party and strong documentations are areas of differentiation between Twilio and possible substitutes in the cloud communication software market.
What is your favorite aspect of this product?
This has got to be the speed of delivery on Twilio, be it sms content delivery or voice message delivery during two factor authentications. By our in-house measurements, Twilio successfully delivers SMS or voice content to target recipients in less than ten seconds, globally.
What do you dislike most about this product?
I have used Twilio almost on a day by day basis, in the last five year period. It has proven to be reliable and scalability has never been an issue with Twilio.
What recommendations would you give to someone considering this product?
Twilio is a major factor when building scalable applications, especially if it involves user engagements in the form of prompt notifications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
