What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Communication Archive
Scheduled Messaging
Opt-in
Application Integration
Surveys Feedback
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Loyalty Promotions Management
Marketing Analytics
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Chelagat G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2022
A Great SMS Marketing Software For Business
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
For business sms marketing, Twilio MessagingX tops the list among it's competitors. It's affordable, and offers powerful features. It's easy to use too.
What is your favorite aspect of this product?
Twilio MessagingX is One software that makes SMS marketing Seamless It's affordable Can as well used to send mass messages
What do you dislike most about this product?
Everything about Twilio MessagingX is near perfect and I have no complaints
What recommendations would you give to someone considering this product?
For an effective message marketing campaign, I recommend Twilio MessagingX. It has all the features any business would need for a successful marketing campaign
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessicca C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
A new route to customer engagement.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio is the only tool out there which gives organisations and marketing departments the ability , with which to engage customers on preferred messaging channels. For us as a department, this has ensured that we are messaging target audiences on their most used messaging platforms.
What is your favorite aspect of this product?
The ability for customers to opt-out of receiving our SMS marketing messages. This is critical for us when engaging customers , as it enable us to obey local regulatory laws which allows customers to opt-out of receiving unsolicited marketing messages, if they deem fit.
What do you dislike most about this product?
At the present moment, Twilio messaging just does not provide me with enough analytical data as it relates to how our target customers relate with engagement content, on platforms like Telegram and Facebook messenger.
What recommendations would you give to someone considering this product?
When it comes to text message marketing, this is easily still the number one platform globally. No challenge.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mabel L.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2022
Twilio strengthens our engagement capability.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio messaging allows integration with a lot of third party applications. In my company , we have leveraged on the aforementioned to create newer ways , to maximize our Twilio messaging capability. The broad integration strength of Twilio is what I think stands it apart from any substitute application.
What is your favorite aspect of this product?
Quality of support provided by Twilio is admirable. Likewise , the speed of message delivery , either for SMS or chat messaging on messengers is simply commendable.
What do you dislike most about this product?
Twilio does not yet provide adequate analytical information around our engagements with target audiences. The inability to provide the aforementioned, does limit how effectively we can measure engagement levels.
What recommendations would you give to someone considering this product?
As a business analyst , I understand the importance of engagement , when it comes to user acquisitions. Twilio simply helps businesses improve their customer engagement capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
