ThoughtSpot Customer Reviews 2025 | Business Intelligence & Analytics

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ThoughtSpot

Composite Score

7.9 /10

CX Score

8.2 /10

34 Reviews Write a Review

What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

Company Details

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics - Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

96 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

2% Negative

6% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Feature Ratings

Average 77

Real-Time Visualization

BI Platform Administration

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Intelligent Alerts and Notifications

Advanced Analytics and Data Science

Dashboard

Metadata Management

Spatial Analysis

BI Security

Operational Reporting Capabilities

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Business Value Created

Breadth of Features

ThoughtSpot Reviews

Pradeep p.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2023

Great Self Service capabilities with average UI

Likeliness to Recommend

8 /10

What differentiates ThoughtSpot from other similar products?

It has great self service capability with an array on NLP which can detect words easily and provide quick Key insights on the Go, .

What is your favorite aspect of this product?

A great Tool for ad hoc requests or Operations manager to look into customized insights which may not need a BI Developer to create the dashboards.

What do you dislike most about this product?

1).Average UI (graphs) when compared to other BI tools, 2). Advanced analytics can be improved 3). Complex grain level calculation may require the help of BI developers to pitch in and create the required data modelling

What recommendations would you give to someone considering this product?

A great tool if you are looking for a self service analytics and quick solutions

Pros

Continually Improving Product
Enables Productivity
Saves Time
Helps Innovate

Chirag D.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Excellent software that is simple to use.

Likeliness to Recommend

9 /10

What differentiates ThoughtSpot from other similar products?

Search-based interface: ThoughtSpot's search-based interface allows users to ask questions about their data in natural language and receive instant responses. This makes it easier for non-technical users to access and analyze data without having to learn complex data modeling or query languages. AI-powered analytics: ThoughtSpot uses artificial intelligence and machine learning algorithms to help users identify patterns and insights in their data. The platform can also make suggestions for visualizations and other analyses based on the user's search queries.

What is your favorite aspect of this product?

combine many databases and sources Drag and drop or click to play -> simple to use constantly accessible due to cloud technology Work simultaneously with several users is possible Easy and quick learning

What do you dislike most about this product?

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Hari k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

The best for data analysis and reporting

Likeliness to Recommend

9 /10

What differentiates ThoughtSpot from other similar products?

Natural language processing capabilities which is available in ThoughtSpot.

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Configuration is difficult on few occasion.

What recommendations would you give to someone considering this product?

ThoughtSpot has easy to user interface which will save time.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

ThoughtSpot

What is ThoughtSpot?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

86 Likeliness to Recommend

2 Since last award

96 Plan to Renew

4 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ThoughtSpot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

ThoughtSpot Reviews

Pradeep p.

Great Self Service capabilities with average UI

Likeliness to Recommend

Pros

Chirag D.

Excellent software that is simple to use.

Likeliness to Recommend

Pros

Hari k.

The best for data analysis and reporting

Likeliness to Recommend

Pros

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Title

2
Since last award

4
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1
Since last award

Feature Ratings

Real-Time Visualization

BI Platform Administration

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Intelligent Alerts and Notifications

Advanced Analytics and Data Science

Dashboard

Metadata Management

Spatial Analysis

BI Security

Operational Reporting Capabilities

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Business Value Created

Breadth of Features