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What is Telnyx Communications?
Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Telnyx Communications?
Pros
- Efficient Service
- Caring
- Inspires Innovation
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
WebRTC-based Calling
Software Development Kit
Online Cloud Platform
Drag and Drop User Interface
User Authentication & Authorization
Analytics Reporting
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Telnyx Communications Reviews
Rongen R.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
We use Telnyx to send SMS through 3CX. It's good.
Likeliness to Recommend
What differentiates Telnyx Communications from other similar products?
We chose Telnyx as per the recommendation of our 3CX vendor. But it's not fully integrated with our Hubspot CRM.
What is your favorite aspect of this product?
Able to send SMS via 3CX and can receive replies as well. Quite reasonable price.
What do you dislike most about this product?
No SMS ID feature.
What recommendations would you give to someone considering this product?
If you'll use Telnyx as it is go ahead, it's a perfect solution. Just confirm app integrations with them before subscribing to a plan.
Pros
- Transparent
- Trustworthy
- Efficient Service
- Effective Service
Andreas L.
- Role: C-Level
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jun 2022
Telnyx - A company that you can Trust
Likeliness to Recommend
What differentiates Telnyx Communications from other similar products?
After the most obvious, pricing and product features are set aside, Support, Support, and Support! Along with transparency and strong historical reporting, this makes Telnyx an easy choice in the telecom industry.
What is your favorite aspect of this product?
The ability to have SIP trunking created via 3 different way (Credentials, IP address, and via FQDN). With full flexibility in which International countries will be "Allowed" and with Fraud limits for that specific SIP Trunk. Limitation also can be assigned to the number of channels to the Trunk.
What do you dislike most about this product?
It's 7 years that we have been utilizing Telnyx which that is considered a long period of time in the telecom industry. This is due to the fact they are Transparent with their partners. When there is an issue ...they will tell you there is an issue. For us, it's one of the core values, Trust.
What recommendations would you give to someone considering this product?
Open a test account and test with your PBX/UCaas. Count the time it takes to set up a trunk and get it operational. You will see how fast easy and well-documented the process really is.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Tom H.
- Role: C-Level
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
Service works great, and at a reasonable price
Likeliness to Recommend
What differentiates Telnyx Communications from other similar products?
No contracts and more reasonable pricing
What is your favorite aspect of this product?
It just works-- fairly easy integration and setup and it does what it's supposed to
What do you dislike most about this product?
Interface takes a little time to get used to, to know your way around but once you get used to it, it's easy. Their support department has a call in number but often times it's hard to connect and actually speak to the people doing the work. It's a lot of messages back and forth. I had an occasion where i could have cleared something up in half the amount of time if I could have just spoke with someone working on the project at the time. But everyone is friendly, too.
What recommendations would you give to someone considering this product?
If you're looking for a quick way to get into messaging without worrying about high minimums or contracts, this is the way to go.
Pros
- Generous Negotitation
- Transparent
- Reliable
- Trustworthy
Cons
- Vendor Friendly Policies
- Security Frustrates
